Cell C - the only thing they do consistently is disappoint,,!

Once again, absolute ineptitude punctuated with brilliance..!

After weeks of try to get my home router to work, I was put in touch with a competent technical advisor. He ran a number of diagnostics and told me to take said router to a store for repair. This I did, and was helped by a fantastic assistant at Clearwater Mall - really on top of his game!

That was Friday of last week...Everyday I got updates, and today I was informed that I should go and collect a new unit at the store. This I did, good service (not great, actually a bit indifferent, but hey, it was late in the day...).

Now the fun starts - I unpack my new router, go through all the steps - nothing... All the steps again...nothing! As you can imagine, I'm now fuming! I call customer care, answered by Lebochang - probably the most indifferent and useless call centre agent I have ever had the misfortune of interacting with.

Each time I expressed my displeasure, I was answered with "fine"and"OK" - NO IT'S NOT FINE OR OK... why is your technical division not working, are they are strike, why can i not get support to sort out this router which I've not been able to use for close on 3 weeks... ?!?

Come on Cell C wake up!