VM
Vuyiswa M
1 reviews | Active since Aug 2018
06 Aug 2018, 15:07
Cell C.... the nightmare
I have had enough of the run around cell c has been giving me regarding my account. got an upgrade from them last week, tried getting a nano sim and sim swap, was told that my account is in arrears since 2016. been in contact with the customer care and all I have got from them is some silly case number. I'm failing to understand how a whole cellular network is unable to resolve such a small issue???? I am now stuck with a phone I can not use, while I run my business which is currently loosing money due to this unprofessionalism and incompetence.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
06 Aug 2018, 15:11Good afternoon Vuyiswa
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Aug 2018, 15:11
Official
Good afternoon Vuyiswa
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
07 Aug 2018, 10:22Mpho has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Aug 2018, 10:22
Official
Mpho has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
07 Aug 2018, 10:40Mpho confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Aug 2018, 10:40
Official
Mpho confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
VM
Vuyiswa M's updateReviewer Update
07 Aug 2018, 10:47Thank you so much Mpho for your assistance, I really appreciate your help.
VM
Vuyiswa M's update07 Aug 2018, 10:47
Reviewer Update
Thank you so much Mpho for your assistance, I really appreciate your help.
Cell C's replyOfficial
07 Aug 2018, 11:09Thank you for providing us with feedback and we are so happy with the way Mpho assisted you.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Aug 2018, 11:09
Official
Thank you for providing us with feedback and we are so happy with the way Mpho assisted you.
Have a lovely day further.
Regards
Cell C | PN
Best regards,