NC
Natasja C

1 reviews | Active since May 2015

14 Aug 2018, 06:31

Cell C the new look ******* of South Africa

Cell C did it once again we paid R 1826.29 in one month fir a contract of R 723.29 and our phone has been suspended and not one of the *********** agents at Cell C can tell us why all they are saying is that you are in arrears and have to pay.

My husband changed his debit order date from the 25th of the month to the 6th of the month this was in July and they try taken the money out of the account four times with no funds available at a cost of R 70.00 to my husband In a cash strapped time Cell C just expect you to pay with no explanation why and the employees at the branches is useless can't help anyone face to face and has no customer service experience.

0
Replies (5)
Cell C
Cell C's reply14 Aug 2018, 07:29
Official

Good morning Natasja

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply14 Aug 2018, 11:15
Official

Please be advised that Mpho could not get hold of you on your contact number. However, he will keep trying.

Regards

Cell C | PN

NC
Natasja C's update14 Aug 2018, 11:49
Reviewer Update
Someone did get a hold of my husband and still they did not resolve the problem
Cell C
Cell C's reply14 Aug 2018, 12:30
Official

Noted, this matter will be sorted.

Regards

Cell C | PN

Cell C
Cell C's reply15 Aug 2018, 15:53
Official

Moses could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN