DS
Deeaalon S
1 reviews | Active since Aug 2020
05 Apr 2024, 06:59
Cell c the most pathethic network provider. Never take a contract with these ppl. Anyone else but these people.
Asked them to cancel my contract ages ago over the phone no one ever helps at cell c. There call centre is up to the same thing anc is up to. All full of sh.t *******ion. My debit orders bounced because they did not cancel. So i paid my 259 rand worth of debit orders that bounced due to cell c not cancelling or listening. Now again this month i should do it. THEY SAY THE CANT GET A HOLD OF ME BUT THEIR SALES CALL CENTRE TO UPGRADE CALLS ME ALL THE TIME. I ASKED THEM ACCORDING TO POPIA ACT TO REMOVE ME BUT THEY DONT AND KEEP CALLING. HOW DO YOU EXPLAIN TO THE OMBUDSMAN THAT YOU CANT GET THRU TO ME BUT YOUR SALES CENTRE IS ALWAYS ABLE TO GET ME OR MY WIFE.
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Replies (3)0
Replies (3)Cell C's replyOfficial
05 Apr 2024, 09:24Dear Deeaalon Sicard
Thank you for reaching out to us.
We sincerely apologize for the inconvenience you've experienced with our service. Your feedback is invaluable to us, and we understand the frustration caused by the difficulties in canceling your contract and the continued contact from our sales team.
Please provide us with your account details the number in question that you want cancelled so that we can escalate this matter internally and provide you with a swift resolution.
Regards
Cell C | MM
Cell C's reply05 Apr 2024, 09:24
Official
Dear Deeaalon Sicard
Thank you for reaching out to us.
We sincerely apologize for the inconvenience you've experienced with our service. Your feedback is invaluable to us, and we understand the frustration caused by the difficulties in canceling your contract and the continued contact from our sales team.
Please provide us with your account details the number in question that you want cancelled so that we can escalate this matter internally and provide you with a swift resolution.
Regards
Cell C | MM
DS
Deeaalon S's updateReviewer Update
05 Apr 2024, 12:46Please cancel both my contracts with immediate effect. ***. There is my id no.
DS
Deeaalon S's update05 Apr 2024, 12:46
Reviewer Update
Please cancel both my contracts with immediate effect. ***. There is my id no.
Cell C's replyOfficial
05 Apr 2024, 13:35Our team will be in touch to assist.
Cell C | MP
Cell C | MP
Cell C's reply05 Apr 2024, 13:35
Official
Our team will be in touch to assist.
Cell C | MP
Cell C | MP
