1 reviews | Active since Jan 2018
Cell C the Mobile provider that keeps on giving **** service and false information.
So once again Cell C does not fail to dissapoint ! I had an issue about a huge charge I was being charged etc etc, eventually a lady called me f4om Cell C again and offerred to reset the Ounnacle account I was paying R980/m on without a device, and activate me on a new Elevate 4+ contract, no device. I aggreed, this was in Feb, I think, end of Feb I gwt an account much higher than usual, but leave it as I thought maybe that includes the pro rate for my Tablet deal. Then comes my March invoice R3800 some change, but nowhere does it show any arrears, it daoes show a balance if over R4000 before I made my payment end of March, wh8ch did not reflect on the statement I got in March. So I call the call centre, not much help that lot, but anyway, and they tell me there is a pro rata on my current Elevate 4+ and I am still paying my Pinnacle contract !!! So bassically the lady from the call centre that told me that she is resetting my Pinnacal account again just gave me a **** story to shut me up so Cell C can get even more money out of me without giving me any better service !! Cell C are cleary the leaders in Bull****ting and bad service !! Well done Cell C !!!!
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience and distress caused by the recent events related to your Cell C account, and we truly understand your disappointment. This is not the experience we strive to offer our customers, and we’re sorry for the miscommunication. We have escalated the matter to our team for a thorough review to ensure everything is corrected. One of our consultants will be in touch with you shortly to clarify the charges and assist with resolving the issue.
Thank you for your patience as we investigate the matter.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience and distress caused by the recent events related to your Cell C account, and we truly understand your disappointment. This is not the experience we strive to offer our customers, and we’re sorry for the miscommunication. We have escalated the matter to our team for a thorough review to ensure everything is corrected. One of our consultants will be in touch with you shortly to clarify the charges and assist with resolving the issue.
Thank you for your patience as we investigate the matter.
Regards,
Cell C | GN
We appreciate your patience while we worked on resolving your query. We can confirm that the matter has now been finalized, and we hope this brings a satisfactory resolution to your concern.
We value your feedback and would love to hear about your experience. Please take a moment to rate the service provided by leaving a review at the following link sent via email and SMS. Your input helps us improve and continue providing the best possible support.
If you require any further assistance, feel free to reach out.
Regards,
Cell C | GN
We appreciate your patience while we worked on resolving your query. We can confirm that the matter has now been finalized, and we hope this brings a satisfactory resolution to your concern.
We value your feedback and would love to hear about your experience. Please take a moment to rate the service provided by leaving a review at the following link sent via email and SMS. Your input helps us improve and continue providing the best possible support.
If you require any further assistance, feel free to reach out.
Regards,
Cell C | GN
