Cell C - The masters of *********** Customers

And so I am back again. This time more disgusted as before. Last time I struggled with them with their ******** deductions made on our account (contract is in my fiance's name) deducting R1300+ on a contract that was supposed to be R539. This time they are *****ing us over again. When we took the contract out (LTE-A Home Router 100GIG) the agent from Cell C confirmed that there's LTE coverage in our area, only for us to find out on a later stage from one of their shops that there were none, just 3G. After some struggle we were able to get the router up and running by roaming on MTN (which is the only network with LTE coverage in town). 3 months ago the router stopped working though. After enquiry from Cell C online and the Cell C shop in Mossel Bay (drove 85km to sort it out) it came to a conclussion that MTN stopped their roaming services and the router became useless to us. The attendent at the shop suggested that we cancel the contract. We did that and after being sent across the entire Cell C call centre on more than one occasion by clueless call centre agents they said the contract was cancelled. Only for Cell C to continue deducting the amount from our account. Cell C is clearly not in the customer care and network services. Rather *********** service provider

Do not trust them people.