CELL C THE MARC

On the 31 December Cell C deducted R199 from my account,I thought its 1 of those ****s so I reversed it,On the 28 January 2019 Cell C deducted R782.39 I couldn't reverse it because my bank only allow to reverse debit order only if its bellow R200 so I had to visit the bank and find out who are debiting money from my account ,they told me its Cell C,we phoned them and they said I opened the account on 30 December 2018 at The Marc in Sandton Gauteng (The Marc Cell C branch have the cameras inside and they are pointing straight where their customers sit when they are opening these account but they refused to check and verify) (I closed at work for December holidays on the 12 December due to the passing of my Father in EC,we buried him on the 28 December 2018,so I was still in EC on this date and I have transactions I made during that period).the Cell C lady said I took Iphone 7 which I have to pay R469 pm.they gave me the phone numbers that registered as my numbers and they advised me to go to the nearest police station to have affidavit and take that to the nearest Cell C,I did that.I went to the Cell C branch they said I opened this contract at to request the ID copy,proof of residence and payslip they said I submitted while opening this account they refused saying these documents they submitted them to their head office as they normally do every month,I went to their head office at Waterfall Midrand to request copies of these documents to prove that I didn't open this account.Cell C head office said they will request these documents from their forensic department and as soon as they receive them they will call me,The lady from the head office logged a call/opened a ***** case and gave me reference.they never phoned me or send any communication ,after a week I phoned The MARC requesting feedback on the ***** case opened the branch manager said they are still waiting for the documents requested from their forensic.on the 15 March 2019 Cell C deducted another R782.39 I phoned Cell C trying to find out why are they still deducting from my account, no one is able to answer that.I couldn't reverse this money.

My issue is not really about the money they deducted even though I do not have money,my problem is the credit record I'm trying to build and now they are ruining it because even if I can close this bank account, if they are failing to sort it out on their side it will appear as if I didn't pay it. 2.When you are opening a new account they are supposed to verify my employment and they never did that . 3.My credit record and Salary currently doesn't allow me to take anything on credit,how the hell did I qualify for this I phone 4.If it wasn't one of their staff members why is it difficult to show me the documents I submitted because I want to see all this information in order to investigate further how did they get my particulars,they cant just create ID numbers,account numbers and company name from their heads 5.We once had a break in at our offices, There is a particular way our payslip are created I want to see the one submitted to Cell C in order for me to know where did they get this information.