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Charles K

1 reviews | Active since Mar 2009

04 Jul 2024, 19:06

CELL C THE FAILURE

I received a call on 25th of May 2024 from Cell C accounts, a very friendly lady requested about my payment to the account which is now in arrears. I told her that my clients' after COVID-19 start paying late. I confirm that payment will be on or before the 15th of each month,. She accepted is and confirm it is not a problem. Suddenly in the July 2024 Cell C suspended my account till I can make payment. Cell C Management, you are cripiling financially due to your call centre staff and inability to recognise long standing clients with Cell C, you will fail soon.

0
Replies (11)
Cell C
Cell C's reply04 Jul 2024, 20:18
Official
Dear Charles Kinnear
 Thank you for bringing this to our attention. 

We sincerely apologize for the inconvenience and frustration caused by the suspension of your account, especially after the agreement you made with our representative. We greatly value our long-standing customers and regret that you have experienced this issue. Kindly provide us with an alternative number so that our team can be in touch to assist.

Regards
Cell C | MM 

Best regards,

CK
Charles K's update05 Jul 2024, 09:32
Reviewer Update
Good day,

I have one number *** only, no alternative.
Cell C
Cell C's reply05 Jul 2024, 09:59
Official
Dear Charles Kinnear,

Thank you for your response.

We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively.

Regards
Cell C | DA

Best regards,

CK
Charles K's update05 Jul 2024, 14:18
Reviewer Update
Dear Cell C,

Thank you for your voice note via +*** that my account has been suspended @ 14:10 pm on 05 July 2024.

Kindly terminate my contract with your bankrupted Cell C with immediate effect. I will change to Vodacom where I do have 6 contracts with.

This proof your inability to serve you long standing customers.

Please list me on ITC or any credit portal and I will sue your living hell.
Cell C
Cell C's reply05 Jul 2024, 14:48
Official
The voice note was not left by our Support team who the matter was escalated to.

Our Team has been unable to reach you on ***. Please provide us with an alternative contact number or advise a suitable time to contact you.

Cell C | DA


Best regards,

CK
Charles K's update05 Jul 2024, 14:57
Reviewer Update
Kindly contact my Professional Assistant Ms Bernadette Vincente on 084 864 8164, she do have a mandate to talk to you.
Cell C
Cell C's reply05 Jul 2024, 15:04
Official
Our team has been notified.

However, a security check would need to be conducted with the account holder.

Cell C | DA

Best regards,

CK
Charles K's update05 Jul 2024, 15:08
Reviewer Update
Just cancel my contract, your call centre staff are robust and rude.
Cell C
Cell C's reply05 Jul 2024, 15:16
Official
Apologies for the manner in which the Call Centre staff conducted themselves and the manner in which your query has been dealt with.

Our team will be in touch to assist.

Cell C | DA

Best regards,

CK
Charles K's update08 Jul 2024, 18:01
Reviewer Update
Your bankruptcy is really due.
Cell C
Cell C's reply08 Jul 2024, 18:26
Official
Good day  Charles Kinnear,

Philisiwe who is attending to your query attempted to reach you telephonically, with no success.

Please advise on a suitable time to contact you.

Regards
Cell C | DA

Best regards,