RD
Ryan D

1 reviews | Active since Oct 2019

22 Oct 2019, 11:00

Cell C - The C is not for Customer Service!

Having gone through the mission of doing the RICA on my new Cell C mobile number earlier this year, it is really annoying to have it be disconnected by Cell C without a single warning notice of any kind because I had not loaded credit on it in 3 months due to the fact that I was using it for WhatsApp for my business! Then get told by the Cell C shop that even though they have all my details on the system, that the only way to get it back is to do RICA on another number! I receive masses of ads from Cell C on a daily basis BUT when it comes to disconnecting my number there wasn't a single notice??? Really pathetic customer service Cell C! I have 3 Cell C numbers for my business but I will not be registering anymore!

0
Replies (2)
Cell C
Cell C's reply22 Oct 2019, 13:48
Official
Good Day Ryan 

We do not normally notify customers mainly because the number is inactive. This is something we will look into, please accept our sincere apologies.

Kindly purchase a new SIM card and we will help you get the number back.

^SM 
RD
Ryan D's update22 Oct 2019, 14:34
Reviewer Update
The number was not inactive! It was being used with WhatsApp??? If your 'Customer Service' people or in fact your product packaging, etc warned that you had to load some credit within 3 months or face disconnection, up front, I would not have this issue now and have to waste more of my time trying to get my number back. I think this is very poor service and don't wish to waste more of my time with Cell C considering that I may be disconnected again without notice!