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frikkie H

1 reviews | Active since Oct 2016

05 Sept 2018, 15:34

#Cell c # the benchmark for useless incompetence pathetic service !!!

i received a sms to tell me that my account will be suspended due to non payment which happened last month as well . My account is debited every month for the last 15 years without any problem . Their accounts department is useless as i explained that the error is with them and that they !! must debit the account which they did on the 15th of august and it reflect on my bank statement . If you go back to my voice complaints i stated to the lady that assist me to phone me back if this problem is not resolved but are still waiting , While i am typing this i still hold on for their accounts department for the last 38 minutes . Useless, pathetic , ***********

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Replies (2)
Cell C
Cell C's reply05 Sept 2018, 15:48
Official

Good afternoon Frikkie

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply06 Sept 2018, 08:28
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN