fS
faatimah S
1 reviews | Active since Aug 2013
19 Jun 2019, 13:36
Cell C. Terrible service / ******ion of clients
Cell C prevents you from terminating a contract by not answering their phones, cutting the line and sending you to a voice message system.
They then want you to pay for days not received during the period that they suspend your account and prevent your from making contact. Eventually after much hassle communicated with a fleecy sales manager and agent with no resolution. All I was told was sorry - pay. (Pay for nothing and non service). Time, frustration and more expenditure from my side for all the calls. Really dissatisfied and disappointed. Definitely will not be dealing with Cell C in the future. Nobody should.
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Replies (2)
Cell C's replyOfficial
19 Jun 2019, 13:55We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
DA
Regards
DA
Cell C's reply19 Jun 2019, 13:55
Official
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
DA
Regards
DA
fS
faatimah S's updateReviewer Update
19 Jun 2019, 14:04I just paid the amount and expect immediate termination of my contract. I paid for absolute non service. No data. Calls at my own expenditure from other networks in order to get through with no avail. I have been warned of this behaviour from Cell C but did not take the advice with much regret. I don't have the luxury of time, for otherwise I would pursue this legally. It's completely unfair to the consumer. I have requested termination in writing as your agents fail to understand that there is no answer from your side unless I email a manager and request a call. Like seriously? Who has time for this. Dissatisfied and immensely disappointed.
fS
faatimah S's update19 Jun 2019, 14:04
Reviewer Update
I just paid the amount and expect immediate termination of my contract. I paid for absolute non service. No data. Calls at my own expenditure from other networks in order to get through with no avail. I have been warned of this behaviour from Cell C but did not take the advice with much regret. I don't have the luxury of time, for otherwise I would pursue this legally. It's completely unfair to the consumer. I have requested termination in writing as your agents fail to understand that there is no answer from your side unless I email a manager and request a call. Like seriously? Who has time for this. Dissatisfied and immensely disappointed.