Cell C terrible service.

I have two contracts with Cell C - *** R149 per month; *** R189 per month - total R338. This is debited to my Virgin Credit Card. Since taking out this contract I have had problems with the debits put through - as follows: 03/08 R477.40 02/09 R401.98 02/10 R252.99 03/11 R433.40

When one contacts them, one gets the routine letter addressed to Dear Valued Customer and that is as far as it goes. I have been a valued customer now for a few years but have now reached the limit of my patience. I have approached Virgin Money [disputes] to cancel my debit. I would like to take control of my payments - I do not trust these people. This will be my last contract with Cell C. I can understand why they are forced to close branches as their customer service stinks.

There is another problem; Selling contracts on the phone. I was foolish to take out a contract on the phone for ***. So far so good. I received the new phone but no instructions, in fact we were unable to transfer the data from the old phone [cell c] to the new phone. We went to the branch and they informed me that we should not take a contract from sales consultants because they do not give customers the complete details. It took 3 visits to the branch in George to sort the phone out. Why does Cell C allow this - again this stinks.