NT
Nakita T

1 reviews | Active since Mar 2021

09 Mar 2021, 19:24

Cell C terrible service

Please note that this has been the worst service from cell C. On Thursday the 4th of March cell C sent a email saying my account has not been paid. I paid my monthly fee of R699, 00 on the 1st of March. On Friday the 5th of March cell cut my phone.

We have been waiting for a manager to get back to us but no one has contacted me. This is highly upsetting coming from cell C.

On Sunday the 7th of March I contacted cell C again and got told I owe I R305,35 for some extra fee which I was unaware of. This amount was paid on Sunday and proof of payment was sent to ***. I paid this amount because I am sick and tired of fighting with cell C, I need my phone working!!!!

Today, Tuesday the 9th of March cell C contacted us saying we owe R1000. 00. Please can someone tell me what the hell is going on with cell C he, they will not re activate my account. I am tired of always having a problem with cell C.

I have sent them a email that I need my phone working and that if a manager does not contact us within today I will be taking this matter further.

I have had countless issues with cell c and will not recommend this service to anyone.

No one has gotten back to us since

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Replies (1)
Cell C
Cell C's reply09 Mar 2021, 22:04
Official
Good Evening Ms. Teixeira

Thank you for contacting Cell C.

We have received your review regarding your Cell C account.

Please accept our apologies for service you have experienced. One of our Social Media Consultants will be in touch to help resolve your query.

^NZ