JP
Janice P
1 reviews | Active since Oct 2024
25 Oct 2024, 10:14
Cell C -terrible service
I have been trying to cancel my account with cell c since the middle of September 2024 when my contract expired. Not only have they failed to cancel the contract but they atr charging me more from R166pm toR230pm.every time I phone their customer service line they eventually put me through to cancelation dept which states they are unable to assist and to try again later.I have also tried the cancelation line 084143 which only shows engaged all the time. I am a pensioner and cannot afford this terrible service any longer. Please help.regards Janice
Helpful (0)
Replies (6)0
Replies (6)JP
Janice P's updateReviewer Update
25 Oct 2024, 11:55Thanks for your response. I await your further confirmation
JP
Janice P's update25 Oct 2024, 11:55
Reviewer Update
Thanks for your response. I await your further confirmation
JP
Janice P's updateReviewer Update
25 Oct 2024, 12:18Thanks to HelloPeter for resolving this issue. I'm just waiting for confirmation of cancelation from Cell C
JP
Janice P's update25 Oct 2024, 12:18
Reviewer Update
Thanks to HelloPeter for resolving this issue. I'm just waiting for confirmation of cancelation from Cell C
JP
Janice P's updateReviewer Update
25 Oct 2024, 12:56I'm still wafer your system configuration of cancelation
JP
Janice P's update25 Oct 2024, 12:56
Reviewer Update
I'm still wafer your system configuration of cancelation
JP
Janice P's updateReviewer Update
25 Oct 2024, 14:37Yes when i spoke to the lady in the Social media department from cell c she gave me a reference number and advised that I would receive a message confirming the cancelation. Remember I do not trust cell c to put the cancelation through as you failed to do it on 4 September when initially requested to do so. I want proof of cancelation please
JP
Janice P's update25 Oct 2024, 14:37
Reviewer Update
Yes when i spoke to the lady in the Social media department from cell c she gave me a reference number and advised that I would receive a message confirming the cancelation. Remember I do not trust cell c to put the cancelation through as you failed to do it on 4 September when initially requested to do so. I want proof of cancelation please
JP
Janice P's updateReviewer Update
25 Oct 2024, 15:24Thanks
JP
Janice P's update25 Oct 2024, 15:24
Reviewer Update
Thanks
Cell C's replyOfficial
25 Oct 2024, 15:26You are most welcome.
Cell C | DA
Cell C | DA
Cell C's reply25 Oct 2024, 15:26
Official
You are most welcome.
Cell C | DA
Cell C | DA