Cell C terrible service and endangering peoples lives

After porting from Glo-Cell to Cell C towards the end of last year due to bad service and to experience the same level direct fro. CELL C

After porting I asked them to ensure I have the same services as I had whilst with Glo-Cell which included international roaming. It was confirmed all was in order only to break down in Botswana with my wife and 3 children and find out I have no roaming activated. Our lives were placed in danger as we were in the middle.of Botswana on the A2 with no way to contact anyone or make arrangements for emergency accommodation.

I am now in Namibia trying to get Cell C to activate it and they are unable to do it due to security questions they need to ask. I went out and bought a MTC SIM.card and provided them with the contact number and they say they cannot reach me.

I request immediate and urgent assistance. As soon as I am back I SA I will be seeking legal advise.

Regards