Cell C - Terrible service
Signed up for the GetMore reward/benefit subscription two months ago, which I have been billed for and paid for but I am still waiting to get my sign up and login resolved.
I need to follow up with the service provider Cell C the whole time and not getting any results, but I need to pay for the service.
Worst service ever, I want a refund on the money that has been paid as I was not able to make use of the service, but they will most probably have some sort of excuse to not give a client a refund even though I have been a client having a contract with them for over 10 years.
Helpful (0)
Replies (6)0
Replies (6)'s updateReviewer Update
08 Apr 2025, 10:33Good day,
I have reached out to the given communication numerous times without success.
You should be getting in touch with your client directly if you are in this type of position where a client states that he has been struggling for this long, and not respond telling him to contact the same details that he has been struggling with for the entire time and still not getting any feedback.
Just shows you what your client means to you as a service provider.
I have reached out to the given communication numerous times without success.
You should be getting in touch with your client directly if you are in this type of position where a client states that he has been struggling for this long, and not respond telling him to contact the same details that he has been struggling with for the entire time and still not getting any feedback.
Just shows you what your client means to you as a service provider.
's update08 Apr 2025, 10:33
Reviewer Update
Good day,
I have reached out to the given communication numerous times without success.
You should be getting in touch with your client directly if you are in this type of position where a client states that he has been struggling for this long, and not respond telling him to contact the same details that he has been struggling with for the entire time and still not getting any feedback.
Just shows you what your client means to you as a service provider.
I have reached out to the given communication numerous times without success.
You should be getting in touch with your client directly if you are in this type of position where a client states that he has been struggling for this long, and not respond telling him to contact the same details that he has been struggling with for the entire time and still not getting any feedback.
Just shows you what your client means to you as a service provider.
's updateReviewer Update
08 Apr 2025, 15:23It is typical how all these things work, now I am getting emails from Cell C every 3minutes to resolve the issue.
But according to Cell C response the membership has been cancelled in March allready but I was billed for it according to my Statement.
Please get someone senior to contact me, as I am not spending all my time communicating and fighting about this on email.
I want to cancel all of this and get it removed from my statements and refunded for the additional fees that has been deducted because I never even received access to the platform.
If this is not resolved I might as well cancel my entire contract with Cell C and move to a provider that will be willing to assist a client.
But according to Cell C response the membership has been cancelled in March allready but I was billed for it according to my Statement.
Please get someone senior to contact me, as I am not spending all my time communicating and fighting about this on email.
I want to cancel all of this and get it removed from my statements and refunded for the additional fees that has been deducted because I never even received access to the platform.
If this is not resolved I might as well cancel my entire contract with Cell C and move to a provider that will be willing to assist a client.
's update08 Apr 2025, 15:23
Reviewer Update
It is typical how all these things work, now I am getting emails from Cell C every 3minutes to resolve the issue.
But according to Cell C response the membership has been cancelled in March allready but I was billed for it according to my Statement.
Please get someone senior to contact me, as I am not spending all my time communicating and fighting about this on email.
I want to cancel all of this and get it removed from my statements and refunded for the additional fees that has been deducted because I never even received access to the platform.
If this is not resolved I might as well cancel my entire contract with Cell C and move to a provider that will be willing to assist a client.
But according to Cell C response the membership has been cancelled in March allready but I was billed for it according to my Statement.
Please get someone senior to contact me, as I am not spending all my time communicating and fighting about this on email.
I want to cancel all of this and get it removed from my statements and refunded for the additional fees that has been deducted because I never even received access to the platform.
If this is not resolved I might as well cancel my entire contract with Cell C and move to a provider that will be willing to assist a client.
's updateReviewer Update
10 Apr 2025, 07:09You are quick to write communication when you cannot get hold of someone if they miss a single call but as of the communication above it seems like you called multiple time which is false.
But to make it clear the person that contacted me was unable to assist me and tried putting me through to someone senior and i waited about 10minutes that the phone was just ringing in my ear and they said they will call me back but still have not heard anything from them.
But to make it clear the person that contacted me was unable to assist me and tried putting me through to someone senior and i waited about 10minutes that the phone was just ringing in my ear and they said they will call me back but still have not heard anything from them.
's update10 Apr 2025, 07:09
Reviewer Update
You are quick to write communication when you cannot get hold of someone if they miss a single call but as of the communication above it seems like you called multiple time which is false.
But to make it clear the person that contacted me was unable to assist me and tried putting me through to someone senior and i waited about 10minutes that the phone was just ringing in my ear and they said they will call me back but still have not heard anything from them.
But to make it clear the person that contacted me was unable to assist me and tried putting me through to someone senior and i waited about 10minutes that the phone was just ringing in my ear and they said they will call me back but still have not heard anything from them.
's updateReviewer Update
07 May 2025, 06:56Would like to inform you that you are losing a client I am canceling both my contract at Cell C and will be make sure that if other people want to get a contract to warn them about Cell C's bad service.
I have cancelled this GetMore "Benefit" in March 2025, I am still getting billed for it and I still do not even have access to the system but I do not care about getting access because I am leaving Cell C.
Got billed for the benefit for the last 4 months without even having a profile set up, 3 months down the line I start getting calls that there is a system issue or what ever the case might be but it just shows you yet again what their clients means to them.
I have cancelled this GetMore "Benefit" in March 2025, I am still getting billed for it and I still do not even have access to the system but I do not care about getting access because I am leaving Cell C.
Got billed for the benefit for the last 4 months without even having a profile set up, 3 months down the line I start getting calls that there is a system issue or what ever the case might be but it just shows you yet again what their clients means to them.
's update07 May 2025, 06:56
Reviewer Update
Would like to inform you that you are losing a client I am canceling both my contract at Cell C and will be make sure that if other people want to get a contract to warn them about Cell C's bad service.
I have cancelled this GetMore "Benefit" in March 2025, I am still getting billed for it and I still do not even have access to the system but I do not care about getting access because I am leaving Cell C.
Got billed for the benefit for the last 4 months without even having a profile set up, 3 months down the line I start getting calls that there is a system issue or what ever the case might be but it just shows you yet again what their clients means to them.
I have cancelled this GetMore "Benefit" in March 2025, I am still getting billed for it and I still do not even have access to the system but I do not care about getting access because I am leaving Cell C.
Got billed for the benefit for the last 4 months without even having a profile set up, 3 months down the line I start getting calls that there is a system issue or what ever the case might be but it just shows you yet again what their clients means to them.
's updateReviewer Update
12 May 2025, 06:26There is no way that can convince me to rectify things at this point after 4 months of getting no support.
Only a response that our query has been logged, and we will revert back to you, which never happened I had to contact Cell C again.
If you are willing to bill customers for this duration without them even having access means you are *****ing, and I do not want to support such business.
Only a response that our query has been logged, and we will revert back to you, which never happened I had to contact Cell C again.
If you are willing to bill customers for this duration without them even having access means you are *****ing, and I do not want to support such business.
's update12 May 2025, 06:26
Reviewer Update
There is no way that can convince me to rectify things at this point after 4 months of getting no support.
Only a response that our query has been logged, and we will revert back to you, which never happened I had to contact Cell C again.
If you are willing to bill customers for this duration without them even having access means you are *****ing, and I do not want to support such business.
Only a response that our query has been logged, and we will revert back to you, which never happened I had to contact Cell C again.
If you are willing to bill customers for this duration without them even having access means you are *****ing, and I do not want to support such business.
Cell C's replyOfficial
12 May 2025, 07:59Dear Julian,
We have responded to your email regarding the Get-More services and can confirm that the cancellation has been successfully processed. Please note that the final billing for these services will reflect in May, on the current invoice.
Cell C | DA
We have responded to your email regarding the Get-More services and can confirm that the cancellation has been successfully processed. Please note that the final billing for these services will reflect in May, on the current invoice.
Cell C | DA
Cell C's reply12 May 2025, 07:59
Official
Dear Julian,
We have responded to your email regarding the Get-More services and can confirm that the cancellation has been successfully processed. Please note that the final billing for these services will reflect in May, on the current invoice.
Cell C | DA
We have responded to your email regarding the Get-More services and can confirm that the cancellation has been successfully processed. Please note that the final billing for these services will reflect in May, on the current invoice.
Cell C | DA