Cell C terrible service

Really frausrated with cell c. I am a very old customer around 9 to 10 years. I pay a big amount to them. They did not debit my account this month. I met with a serious accident on the 27th june. Was in icu for 7 days. When my account was not debbited my sons called cell c to query. They were met with refusal to be assisted as they were not the account holder. They then called back pretending to be their dad in order to get the account sorted. Still no help. Ihen contacted cell c myself 12 th July. Spoke to a consultant who said that they will double debit me end of July an that my line will not be disconnected. Reason for not debbiting me was a technical fault on their side according to the consultant. On the 13th july i found my cell line suspended. When i called customer care i was told there is nothing they can do about it. I must do eft. Note my line is suspended. Told the consultant that. Was informed i must go to the bank. After i told them i am bedridden due my injuries. I cannot walk because i have a major op done on my both hips. They told me they cannot do anything unless i pay. They made it seem as if i am a bad payer. Very upset cell c. Eventually my son went an did the payment. My point is it was a technical issue on their side. They also told me they will do a double debit end of july. I was fine with that. To suspend my line without notification is totally unacceptable when it was not even my fault.