cell c terrible service

<p>I called the cell c sales deparment on the 20/03/2017 and spoke to rendani mavirimisa she assisted me and explained in detail on a laptop deal i was interested in. i then gave her all my credentials and she advise that there was stock for the package. i then sent an email to rendani with the documents required and called cell c on the 23/03/2017 to confirm receipt of my documents. i got through to dipulelo molepo who advised me that my documents were received and my application was successfull, i then asked her when my package would be available and she advised me it should arrive on monday or tuesday the 28th. i then called on the 28th of march and spoke to dipulelo once again to find out if delivery will still take place, she then advised that they did not have stock of the ruoter and because of this they would not be able to deliver the laptop on the given date. i then asked to speak to a temaleader as she could not advise when i could expect my package. she put me through to her teamleader Soaya Thathiah who was very unprofessional and rude, she also could not advise me when the package would be ready instead of advising a solution she decided to advise me of the sales agents incompetence in not advising me in the delay of my package. i advised her that the agent checked for stock and stock was available and she then went on to tell me that cell c does not only service JHB but the whole of south africa. i then requested that she cancel my application she refused and said rendani mavirimbisi would need to cancell my application and she will advise rendani to contact me in a few mintues. half the day went by with no call from Rendani i called once again and spoke to *****ba mkhonto and requested to speak to rendani, she advised that rendani was on a call and she would assist me, i explained my predicament to her and also requested that my application be cancelled i also advised her that rendani was not at fault but i do not wish to proceed, she promised me the application would be cancelled and that rendani would contact me to confirm. once again rendani did not contact me. i called once again at 5pm and spoke to Tsholofelo Leshoro he advised me that rendani had gone home for the day and he cannot request that my application be cancelled as the package is already sitting at the couriers which i do not understnad as they had said 2hours before that there was no stock and they did not know when they would deliver. tsholofelo advised me that nothing could be done and that i would have to wait for the couriers to arrive and not sign and take the package. i asked if i would be cahrged and he said no. today i received a call from ram couriers advising me on the delivery of a package, i advised them that i do not want the package as i am not proceeding with the deal and she said she will get a cell c agent to contact me. i am very upset with this service, why does cell c offer over the phone sales if they are going to be unprofessional in their ways of doing business. i am now afraid that i will be charged for a package i cancelled as i was not even given a reference number for cancellation and they have access to my banking details. kindly assist urgnetly</p>