1 reviews | Active since Jul 2018
Cell C terrible service
The service we get from the cell c team is absolute nonsense. I have been struggling to upgrade my contract for weeks now, in Feb my contract was due for an upgrade, I phoned in and upgraded since we don't have a store here. It took almost 3 weeks to get my phone with no communication from cell c. When I finally got the phone, it was terrible, the phone got hot immediately after turning it on, the battery was drained in a few minutes. I immediately put it back in the box and called cell c for them to take it back. It took almost a week after I made numerous calls and a review about it on here. Now almost another 3 weeks later I am still unable to get a new upgrade, each time I phone in I speak to someone that gives me the same nonsense and a new case number. Does anyone who works for cell c know what is actually going on? I have been so patient with them I honestly would not recommend cell c to anyone. I am also currently paying for this contract all while I don't have a phone for it. PLEASE DON'T USE CELL C THEY ARE A TERRBLE SERVICE PROVIDER.
Thank you for notifying us of this incident. We apologize for the manner in which the matter was dealt with.
We have escalated your query to our support team for further assistance.
Feedback will be provided as soon as possible.
^DA
Thank you for notifying us of this incident. We apologize for the manner in which the matter was dealt with.
We have escalated your query to our support team for further assistance.
Feedback will be provided as soon as possible.
^DA
I'm have been contacted by someone who has given me the exact same response as everyone else. No help to my issue has been provided. My upgrade has not been cancelled after many attempts for it to be cancelled, I am not going to be paying this months fees when i do not have a phone. Your services are absolute nonsense.
There was no escalation on anything, you say it takes up to 2 days for this to be cancelled yet here i am 2 weeks later still fighting for this to be cancelled.
Cell C do better!!!!!
I'm have been contacted by someone who has given me the exact same response as everyone else. No help to my issue has been provided. My upgrade has not been cancelled after many attempts for it to be cancelled, I am not going to be paying this months fees when i do not have a phone. Your services are absolute nonsense.
There was no escalation on anything, you say it takes up to 2 days for this to be cancelled yet here i am 2 weeks later still fighting for this to be cancelled.
Cell C do better!!!!!
I have numerous ref numbers, the latest one is ***.
I have numerous ref numbers, the latest one is ***.