MS
Monique S
1 reviews | Active since Jul 2019
23 Jul 2019, 13:48
CELL C - TERRIBLE SERVICE
TERRIBLE SERVICE.
Dealing with Cell C is like talking to a brick wall. They are incredibly unhelpful, don’t listen and do not know what they are doing.
I app**** for fibre through Cell C and application was successful, they had no problem taking my money but can’t follow a simple request. They processed the application with the wrong address.
I have contacted the support department , who transfers me to sales and vice versa every time I call.
They do not reply to emails and are no help with re-processing the application with the correct information. Their solution is to simply say I don't know or transfer me to another clueless person.
It is frustrating dealing with anyone at Cell C, they are ALL completely *********** and honestly feel that I would have more success in talking to a 2 year old.
REFUND MY MONEY OR PROVIDE THE SERVICE PROMISED!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
23 Jul 2019, 14:48Hi Monique
We are regretful to hear that.
Please private message us your Cell C account/ID. We will ensure that, this matter get resolved.
^NT
We are regretful to hear that.
Please private message us your Cell C account/ID. We will ensure that, this matter get resolved.
^NT
Best regards,
Cell C's reply23 Jul 2019, 14:48
Official
Hi Monique
We are regretful to hear that.
Please private message us your Cell C account/ID. We will ensure that, this matter get resolved.
^NT
We are regretful to hear that.
Please private message us your Cell C account/ID. We will ensure that, this matter get resolved.
^NT
Best regards,
MS
Monique S's updateReviewer Update
23 Jul 2019, 15:01The ID that the issue is associated with is ***
MS
Monique S's update23 Jul 2019, 15:01
Reviewer Update
The ID that the issue is associated with is ***
Cell C's replyOfficial
23 Jul 2019, 15:18Thank you. We will be in touch.
^NT
^NT
Best regards,
Cell C's reply23 Jul 2019, 15:18
Official
Thank you. We will be in touch.
^NT
^NT
Best regards,
MS
Monique S's updateReviewer Update
23 Jul 2019, 15:44Thank you , I look forward to your urgent response.
Kind Regards
Kind Regards
MS
Monique S's update23 Jul 2019, 15:44
Reviewer Update
Thank you , I look forward to your urgent response.
Kind Regards
Kind Regards
MS
Monique S's updateReviewer Update
31 Jul 2019, 15:47Further to the complaint made last week. Still Nothing has been done.
Didn't think it was possible but service is even worse than before.
As previously mentioned, I app**** for the fibre online. Cell C placed an order with the incorrect address. The application was then rejected and we were advised to apply again. Which we did directly with a consultant at Cell C, we filled in all the form and gave all necessary documents.
Firstly, instead of the consultant calling me to follow up or keep me updated with the progress of the application, I have had to call constantly myself to get an update.
Secondly, after having enough of hearing from Cell C that someone will be in contact with me for installation, I called the installation company myself, only to find out that the new application was never processed.
Here we are .. sitting an waiting for a call that was never going to come , because once again Cell C has failed at their job to provide a service.
I have given Cell C the opportunity to fix their mistake and now I am tired of dealing with them.
I want the full refund immediately and will take my business to another provider that actually wants the business.
I would not recommend Cell C to any body and fully regret my decision to even consider them myself. Never have I had to deal with such disgusting service in my life.
Didn't think it was possible but service is even worse than before.
As previously mentioned, I app**** for the fibre online. Cell C placed an order with the incorrect address. The application was then rejected and we were advised to apply again. Which we did directly with a consultant at Cell C, we filled in all the form and gave all necessary documents.
Firstly, instead of the consultant calling me to follow up or keep me updated with the progress of the application, I have had to call constantly myself to get an update.
Secondly, after having enough of hearing from Cell C that someone will be in contact with me for installation, I called the installation company myself, only to find out that the new application was never processed.
Here we are .. sitting an waiting for a call that was never going to come , because once again Cell C has failed at their job to provide a service.
I have given Cell C the opportunity to fix their mistake and now I am tired of dealing with them.
I want the full refund immediately and will take my business to another provider that actually wants the business.
I would not recommend Cell C to any body and fully regret my decision to even consider them myself. Never have I had to deal with such disgusting service in my life.
MS
Monique S's update31 Jul 2019, 15:47
Reviewer Update
Further to the complaint made last week. Still Nothing has been done.
Didn't think it was possible but service is even worse than before.
As previously mentioned, I app**** for the fibre online. Cell C placed an order with the incorrect address. The application was then rejected and we were advised to apply again. Which we did directly with a consultant at Cell C, we filled in all the form and gave all necessary documents.
Firstly, instead of the consultant calling me to follow up or keep me updated with the progress of the application, I have had to call constantly myself to get an update.
Secondly, after having enough of hearing from Cell C that someone will be in contact with me for installation, I called the installation company myself, only to find out that the new application was never processed.
Here we are .. sitting an waiting for a call that was never going to come , because once again Cell C has failed at their job to provide a service.
I have given Cell C the opportunity to fix their mistake and now I am tired of dealing with them.
I want the full refund immediately and will take my business to another provider that actually wants the business.
I would not recommend Cell C to any body and fully regret my decision to even consider them myself. Never have I had to deal with such disgusting service in my life.
Didn't think it was possible but service is even worse than before.
As previously mentioned, I app**** for the fibre online. Cell C placed an order with the incorrect address. The application was then rejected and we were advised to apply again. Which we did directly with a consultant at Cell C, we filled in all the form and gave all necessary documents.
Firstly, instead of the consultant calling me to follow up or keep me updated with the progress of the application, I have had to call constantly myself to get an update.
Secondly, after having enough of hearing from Cell C that someone will be in contact with me for installation, I called the installation company myself, only to find out that the new application was never processed.
Here we are .. sitting an waiting for a call that was never going to come , because once again Cell C has failed at their job to provide a service.
I have given Cell C the opportunity to fix their mistake and now I am tired of dealing with them.
I want the full refund immediately and will take my business to another provider that actually wants the business.
I would not recommend Cell C to any body and fully regret my decision to even consider them myself. Never have I had to deal with such disgusting service in my life.