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Siphiwe, Mbasa Majikela

1 reviews | Active since Dec 2015

09 Oct 2018, 21:20

Cell C terrible service

Good Day, I purchased a R50 cell c voucher via the Nedbank Money App on Friday night the 28th September. And I was charged on the 29th by my bank. But on my bank statement the transaction reflects on 01 October 2018. Which is something I really don't understand.

But my main issue is that I am still waiting for my airtime from Cell C network even TODAY!! I contacted Nedbank via the app and was advised that I must contact Cell C because airtime was sent through to Cell C. But for unknown reasons, it was never credited to my account!! I contacted Cell C and was told to send all the supporting documents which I did. 02/10/2018. And ONLY on the 08/10/2018 Cell C sends me sms saying I must contact my bank to log a case.. Which is absolute *******!!! Why was I asked to log a claim in the first place? !! I need this to be escalated!!!

0
Replies (4)
SMM
Siphiwe, Mbasa Majikela's update10 Oct 2018, 09:01
Reviewer Update
GOOD DAY!!!! I BOUGHT A VOUCHER !! ...... AND THIS IS NOT THE MATTER AT HAND... PLEASE SORT OUT MY AIRTIME PURCHASE I MADE ON THE 28 SEPTEMBER!!!
SMM
Siphiwe, Mbasa Majikela's update10 Oct 2018, 10:03
Reviewer Update
GOOD DAY. I HAVE SENT YOU ALL THE DOCUMANTS YOU REQUESTED !! YOUR REF ********** 371 !!! YOUR DEPARTMENT SHOULD KNOW WHAT NEDBANK DEPARTMENT TO CALL AND LOG A FAULT!! I WILL NOT DO THE RUN AROUND!! AND HOW MUCH AIRTIME MUST I SPEND CALLING A BANK TO RESOLVE A R50 AIRTIME ISSUE ??? THAT DOS NOT MAKE SENSE.... !!
Cell C
Cell C's reply10 Oct 2018, 10:43
Official

We will be in touch to assist.

Regards

Cell C | DA

SMM
Siphiwe, Mbasa Majikela's update10 Oct 2018, 11:57
Reviewer Update
Good Day, I received a phone call from Moses Mo***eng and he resolved the issue by crediting my account with the R50 airtime. But I am not completely satisfied with the kind of manner Cell C has handled this. as not you had to apply the "quick fix" method just to keep the client quiet... ? I personally believe that this could have been handled in a better way. and this was an opportunity to Cell C to make another client happy by providing the service I needed. Why must a person kick and scream in order to get proper service ?