Cell C Terrible insurance claim Process

<p>I lost my phone on the 15th of November, i followed all the procedures to claim from C-surance. I was helped by the ladies at the Cell C in Kollonade and all my documents were sent through on the 18th at ********** to be exact. Since that email was sent no from Cell C/C-surance has given me a call regarding my claim. Ive called the number ********** 007 numerous times and its extremely bad holding on the line for +-30-45min with no avail. On Thursday the 24th i eventually got through to a guy who promised that by the end of the day i would know how much excess i would have to pay but till to this day i do not know what the heck is going on with my claim. I so ****ed off by the fact that im into my 3rd week without a phone and no one at Cell c has the decency to let the client know what is happening with their claim. I dont want anything to do with Cell C anymore, Terminate my Contract and stop freaken debiting from my account.!!!!!!!!!!!!!!!!!!!!!!!!</p>