TM
Tsholofelo M
1 reviews | Active since Apr 2023
09 May 2023, 11:59
CELL C terrible experience ongoing
Cell C , I have been forever on call trying to make sure we understand each other but it seem like they opted again to refer me the collection company. The last time we spoke they send a message that they will resolve the matter and also informed the collection lawyers to remove me but now I am still receiving SMS's that I owe. WHY am I being exploited like this, CELL C is a big organization that does nothing to customers but put them in a bad light. Let me reiterate my last review, CELL C referred my accounts incorrectly again when I explain no one seem to listen, I am opting for talking to the ombudsman because this confusion is costing me my credit worthiness.
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
09 May 2023, 12:15Good day Tsholofelo Moalosi
Thank you for reaching out.
Kindly be advised the're is an account code reflecting as in areas under your profile.
Regards
NH
Thank you for reaching out.
Kindly be advised the're is an account code reflecting as in areas under your profile.
Regards
NH
Best regards,
Cell C's reply09 May 2023, 12:15
Official
Good day Tsholofelo Moalosi
Thank you for reaching out.
Kindly be advised the're is an account code reflecting as in areas under your profile.
Regards
NH
Thank you for reaching out.
Kindly be advised the're is an account code reflecting as in areas under your profile.
Regards
NH
Best regards,
TM
Tsholofelo M's updateReviewer Update
09 May 2023, 12:27Hi
Both my accounts were settle same time and i requested both to be closed at a time of settling which was prior to the contrasts ending, I wouldn't have requested a settlement and pay it but thereafter there are monies outstanding it doesn't make sense at all.
Please check all the correspondence and the payout made on the same day to settle,
Just because I do not have powers it doesn't mean I need to be exploited. I do not have another accounts except for the ones that i settled, please fix it,
Both my accounts were settle same time and i requested both to be closed at a time of settling which was prior to the contrasts ending, I wouldn't have requested a settlement and pay it but thereafter there are monies outstanding it doesn't make sense at all.
Please check all the correspondence and the payout made on the same day to settle,
Just because I do not have powers it doesn't mean I need to be exploited. I do not have another accounts except for the ones that i settled, please fix it,
TM
Tsholofelo M's update09 May 2023, 12:27
Reviewer Update
Hi
Both my accounts were settle same time and i requested both to be closed at a time of settling which was prior to the contrasts ending, I wouldn't have requested a settlement and pay it but thereafter there are monies outstanding it doesn't make sense at all.
Please check all the correspondence and the payout made on the same day to settle,
Just because I do not have powers it doesn't mean I need to be exploited. I do not have another accounts except for the ones that i settled, please fix it,
Both my accounts were settle same time and i requested both to be closed at a time of settling which was prior to the contrasts ending, I wouldn't have requested a settlement and pay it but thereafter there are monies outstanding it doesn't make sense at all.
Please check all the correspondence and the payout made on the same day to settle,
Just because I do not have powers it doesn't mean I need to be exploited. I do not have another accounts except for the ones that i settled, please fix it,
Cell C's replyOfficial
09 May 2023, 12:31Please send the reference number we can follow up on or forward the correspondence to *** so we can follow up.
^NH
^NH
Best regards,
Cell C's reply09 May 2023, 12:31
Official
Please send the reference number we can follow up on or forward the correspondence to *** so we can follow up.
^NH
^NH
Best regards,
TM
Tsholofelo M's updateReviewer Update
09 May 2023, 13:09This is the second review and I have been giving information yet no resolution, this is my email address that we have been using to communicate and I shared all that is needed to resolve this. Please stop this because its affecting my credit profile in a big way
***
***
TM
Tsholofelo M's update09 May 2023, 13:09
Reviewer Update
This is the second review and I have been giving information yet no resolution, this is my email address that we have been using to communicate and I shared all that is needed to resolve this. Please stop this because its affecting my credit profile in a big way
***
***
Cell C's replyOfficial
09 May 2023, 13:54Did you settle an account with the collectors?
^MP
^MP
Best regards,
Cell C's reply09 May 2023, 13:54
Official
Did you settle an account with the collectors?
^MP
^MP
Best regards,
TM
Tsholofelo M's updateReviewer Update
09 May 2023, 14:01No, the accounts were settled back in 2020 when the contract was still running, I requested the settlement, got it and paid in full. I requested for them to close it and they confirmed that they will allocate and send me the letter, which never happened. I was not worried because i knew it was sorted, hence im so frustrated to be called only now for money owed, I totally didn't even think cell c would do something like that especially since i was a good customer who paid before the end of the contract.
TM
Tsholofelo M's update09 May 2023, 14:01
Reviewer Update
No, the accounts were settled back in 2020 when the contract was still running, I requested the settlement, got it and paid in full. I requested for them to close it and they confirmed that they will allocate and send me the letter, which never happened. I was not worried because i knew it was sorted, hence im so frustrated to be called only now for money owed, I totally didn't even think cell c would do something like that especially since i was a good customer who paid before the end of the contract.
Cell C's replyOfficial
09 May 2023, 14:32Did you receive the confirmation letter to this effect? If yes, please forward it to ***.
^MP
^MP
Best regards,
Cell C's reply09 May 2023, 14:32
Official
Did you receive the confirmation letter to this effect? If yes, please forward it to ***.
^MP
^MP
Best regards,
TM
Tsholofelo M's updateReviewer Update
09 May 2023, 17:40No letter, but i will sent you correspondence that talks about the settlement being allocated
TM
Tsholofelo M's update09 May 2023, 17:40
Reviewer Update
No letter, but i will sent you correspondence that talks about the settlement being allocated
TM
Tsholofelo M's updateReviewer Update
09 May 2023, 17:50This is really not fair for me to proof when someone didn't do their job and now i am carrying the consequences of monies that are not allocated,
Please sort it out
Please sort it out
TM
Tsholofelo M's update09 May 2023, 17:50
Reviewer Update
This is really not fair for me to proof when someone didn't do their job and now i am carrying the consequences of monies that are not allocated,
Please sort it out
Please sort it out
Cell C's replyOfficial
09 May 2023, 18:13Kindly note that this matter will be sorted.
^PN
^PN
Best regards,
Cell C's reply09 May 2023, 18:13
Official
Kindly note that this matter will be sorted.
^PN
^PN
Best regards,