Cell C - terrible customer service

My experience thus far with this issue has been very bad.

Cell c service is shockingly bad, no feedback received 7 working days later

Called the customer service on the 28th Sept, was told to email with the screenshots which I did as per agent. No feedback received except a call that it will be sent to the department & escalated, feedback in 2 days

Called again this morning 10th October, - spent more than 45 minutes on the phone with an agent Busisiwe with literally NO help received. Was definately the most frustrating call with an agent ever

Cell C really needs to look the processes & escalation as no help received Requested for a TL Nombuso who was supposed to call me back (no call at all received) & it is past 16:00

So in summary: 7 working days later, 2 escalations & still no feedback received on the data invoice & x2 reversals or refund requested

Is there any way to get resolution on this?

Ref *** Cell C Customer Service Case Number : ***