Cell C Terrible Customer Service

On the 14th of August 2018, i received an error message when loading Cell C airtime voucher for the value of R50.00. Every 2nd day i have called Cell C customer service and have been told to wait for 24-48 hours, as they were experiencing some difficulties with loading of airtime, but to this day 29 August 2018, 16 days later my query has not been resolved.

I strongly believe that its **************** that such a big network provider is failing to attend to queries from loyal prepaid customers.

I have used all resources at my disposal including email but i have not received even an apology or re assurance that my query is receiving the attention.