CELL C terrible customer service

I am acting ( power of attorney) on behalf of my, elderly Mother in law. She has a pay as go account with Cell C. In November 2024, she had 3 strokes. By contacting Cell C to cancel the stop order, I was told, my mom must come see them herself. Up to date the call centre still expect my mother to go to their call centre. I explained to Cell C she is medical incapacitated and is receiving Palliative care, she doesn't even recognize he own children Cell C requested the following ID, POA, DR STATEMENTS, CANCELLATION REQUEST, all supp**** to Cell C. I have been requesting EVERY 48 hours from Cell C when will this matter be resolved? I did not received 1 reply in any form from Cell C, only No Reply emails. I can supply all the proof on above-mentioned situation. Cell C was provided with the e-mails which was send to *** retensions@cellc .co.za

SHAME ON YOU CELL C , HOPE THIS WILL RECEIVE YOUR ATTENTION