Cell C terrible client service

On Friday 31 January 2020 my line was suspended. I phoned 084 140 and asked why, consultant explain to me this was due to non payment. I mentioned that I did make payment on this account, first R233 on 30 December 2019 and then R650 which according to the consultant does not reflect. I forward the payments to proof of payments and the line was resumed. On 31 January 2020 at 16h30 I received a sms that my number was cancelled as per my request and I need to phone 084 143 option 2. I did phone spoke to Denel who told me only Legal can assist. I asked to be transferred to Legal Department, which apparently only worked till 17h00 but 16h40 was unavailable and I need to wait till Monday for assistance. I was without any contact the whole weekend. On Monday morning 3 Feb 2020 I started to call. Was transferred from one department to another. Eventually we could establish the amount was paid but Cell C gave me the wrong reference number so this amount was never allocated to the correct account. I had to sent the proof of payment to several persons. A case was open on Monday 3 February 2020 and I will receive feedback within 24 - 48 hours, which by the way I did not receive. I phoned daily, three to four times a day, being placed on hold for 40 - 45 min and get nothing but empty promises. On Tuesday afternoon again I phoned. I spoke to a lady she promised to allocate the money to the correct account and my line will be resumed by 09h00 Wednesday 5 February 2020, which never happen. I then spoke to a line manager called Pricilla who will phone me within a hour, which she never did. I phoned again, then she (Pricilla) promised that another line manager Ntombi will phone me by Thursday 6 February 2020 which she also never did. In the meantime I am still without my number which I repeatedly told the operators as well as the line manager is the contact number for our construction company. On Friday I went to the Cell C shop, I spoke to a lady Aobakwa which told me after a phone call that I need to pay a cancellation fee of R1900 then I can get my number back and that mam is the only option according to her. Eventually she showed me a board with email adress on and told me if I want to complain I can contact one of these persons. I signed for this contract in 2005 when Cell C was part of Autopage, my line is ever then with Cell C, indeed I do have another contract with you as well. At this stage I feel like going to a professional service provider with capable people as it is clearly Cell C does not care about their customers. PLEASE SORT THIS MATTER OUT AS WE ARE GOING FOR TWO WEEKS. THIS IS THE SERVICE I AS A CLIENT RECEIVED FROM CELL C. NO FEEDBACK NO CLIENT SERVICE!!!!!!!!!!