Cell C terrible!!!

I have moved over to the Cell C Prepaid Home Connecta Flexi, now in order to use this LTE data only connection I had to get a new sim. Everything was working fine, I checked my balance for LTE and saw I had R11 left. Since my data was expiring in 2 days I did a bank transfer of R378 to make it R389 so that when my data expires in 2 days there would be sufficient funds to purchase the 100+100 GB prepaid deal.

This LTE is used by multiple devices in my home, to my surprise on the 19/09/2021 I realized my data had expired, when I logged in to purchase a new LTE Home Connecta Flexi data package my balance was on R0.00.

I logged a query ***) as to how a Cell C home Connecta Flexi data package (that you need a special sim for ) has used my R389 balance.

The response I got was if you data runs out, it will use your airtime? This special sim was bought for LTE only, if I had known this I would not have transferred R378 two days before my data expired.

I asked the consultant who I spoke to to please escalate this & get a manager to contact me, so far no response from Cell C