JK
Johann K

1 reviews | Active since Apr 2022

10 Apr 2022, 12:30

Cell C - Terible business proctice - discontinue a service without any notice or reasonable replacement.

We have been Using then Call C Home Connecta LTE prepaid for at least a year now.

Stunning service with 1TB of Data valid for 60 days. This fit us like a glove.

A few months ago however Celc C just changed this from valid for 60 days to valid for 30 days only! Okay so now we are loosing about 400GB of data as we used 1TB in 60 days........but as there is no alternative we continued to buy 1TB every 30 days...

Till today - no notce that this service is not available any more --- it is just gone!!!!

My 1TB data expires tomorrow with about 400GB left but I diarised to purchase andother 1TB today as if the data ecpires I cannot conduct my business as this is the only internet that works in our semi remote area.

So I go th Cell C website to buy my 1TB for R899 lie I do every month ------and its gone!!!

Best they offer is a home Connecta Flexi of 80GB for R299 - The rate per GB is almost 400% more and then 1 TB we are used to is just gone!!!

How bad is this - no reasonable alternative - just gone.....

So without notice I need to now look for an alternative service provider which will leave me without internet in then meantime!!!

0
Replies (5)
Cell C
Cell C's reply10 Apr 2022, 14:13
Official
Hi Johann

Thank you for reaching out.

When is your bundle expiring as you can still rol***** the remaining data?

^NH
JK
Johann K's update10 Apr 2022, 14:25
Reviewer Update
That is unTRUE - Bundle is expiring 00.01 on 11 April (tonight) and data expires immedeateley - Pity Cell C does nioe know its own product!..

This reply still does not speak to the fact that no alternative product that is similarly featured or priced is offered!
JK
Johann K's update11 Apr 2022, 10:07
Reviewer Update
There is nothing on there to allow this......

My Bundle expired last night.......

Only a 80 GB I needed to buy in need due to your untimely removal of this service is active on my number at present!
JK
Johann K's update11 Apr 2022, 10:08
Reviewer Update
Weird that the support consultant I phoned yesterday did not direct me to do the roll over - and neiter did the manager phone me as promised to discuss this matter
JK
Johann K's update11 Apr 2022, 10:11
Reviewer Update
There is nothing on there to allow this......

My Bundle expired last night.......

Only a 80 GB I needed to buy in need due to your untimely removal of this service is active on my number at present!