1 reviews | Active since Oct 2014
Cell C tells me I am dead
<p>I am shocked at the response received from one of the sales consultants at cell c contact centre. They told me I cannot get a contract from them as their system shows that I am deceased. The minute I asked why, they told me this is what their system says and I cannot get a contract from them. This was on 3 different occasions. If you do not have a valid or real time system from home affairs then make sure it is updated! Its been weeks that I am trying to get a data bundle contract of R99. I contacted home affairs several times and they all told that I am alive. So your system is wrong!! This is teeribly annoying as I need a contract urgently. Alternatively I will take my business elsewhere! Telkom is currently running a very very good promotion.</p>
Good morning Craig
We are in receipt of your complaint and sincerely apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Good morning Craig
We are in receipt of your complaint and sincerely apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Good day, I got a call from Cell C and they confirmed that I am dead. Which is not the case. And they had the audacity to ask me to come back to HelloPeter and change my complaint. And there is nothing they can do. I need to call ITC as their system (CellC) is correct and so forth. I just called ITC after explaining to this guy that even Home Affairs says I am alive, and they say I am alive.
Good day, I got a call from Cell C and they confirmed that I am dead. Which is not the case. And they had the audacity to ask me to come back to HelloPeter and change my complaint. And there is nothing they can do. I need to call ITC as their system (CellC) is correct and so forth. I just called ITC after explaining to this guy that even Home Affairs says I am alive, and they say I am alive.