P
Peter

1 reviews | Active since Feb 2022

06 Dec 2023, 14:25

Cell C Tele sales

I took a contract with Cell C via telemarketers, it was a combo deal for S22 and S23, they only delivered S22 and when I called them to get the other one or return then S22, was being tossed around until I gave up, was being told that delivery company will come even went to walk in offices in Woodmead with no proper resolution. On weekly basis they call to offering me something else like get more and insurance I keep on asking them to resolve my issue 1st to my satisfaction but will never care to, my advise do not take their products via telemarketers, you will not be able to hold anyone responsible even though they say their calls are recorded.

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Replies (1)
Cell C
Cell C's reply06 Dec 2023, 14:40
Official
Good day Peter,

Thank you for contacting us regarding your contract.

We sincerely apologize for the inconvenience you've experienced, and we appreciate you bringing this to our attention. Your frustration is understandable, and we're committed to resolving this matter for you. To expedite the resolution, we have escalated your case to our dedicated team. They will investigate the matter thoroughly and reach out to you directly to discuss a comprehensive solution.

Please expect a call within 24 to 48 working hours.

Regards,
Cell C | TN

Best regards,