1 reviews | Active since Aug 2015
Cell C Technician Adds App To My Phone Giving It A Virus
<p>My woes with Cell C get worse..Finally after five months a technician comes to my house, works from the lounge, does not check surrounding area and the signal problem. Adds a booster App to my phone which speeds up browsing Internet. .takes two screen shots and leaves. Ten mins after leaving I phone to tell him it's even worse, I could not get into email accounts or any existing sites I had on my phone...To be told I must delete them all and download through the new Internet booster...He changed all my settings to update and upgrade automatically, I deleted the app and now my phone has a virus...goes on and off on its own the languages for Google change themselves the Browser changes....He will not take my calls or answer me....I am still without an incident number in order to cancel this contract....I received a call from customer care two days after this episode, I explained what had happened and what he had done, customer care once again said they would check with the technician and get back to me....He asked if I still wanted to cancel my contract I rep**** most definitely. ...still nothing has happened. ...that was on the 15th May.....I took more photos on a daily basis to show my phone has no signal and no Internet. ...but Cell C still expects me to carry on paying them regardless.....I am beyond disgusted and shocked at Cell C...</p>
Hi Trish
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Hi Trish
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Nelly confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Nelly confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
My problem has not been sorted although I was phoned twice after my Hello Peter review....I was told a request would be put in yesterday to have my contract cancelled as this problem started five months ago...I have not heard back from Cell C about the cancellation. ...although they are still trying to deduct funds out of my account....No I have never said the issue has been sorted and neither have I said the network and signal is better....Cell C just refuses to cancel a contract. They are getting paid over R1100. For data I cannot use..which can then be sold to someone else...Do not believe the answers Cell C write as they are totally false....
My problem has not been sorted although I was phoned twice after my Hello Peter review....I was told a request would be put in yesterday to have my contract cancelled as this problem started five months ago...I have not heard back from Cell C about the cancellation. ...although they are still trying to deduct funds out of my account....No I have never said the issue has been sorted and neither have I said the network and signal is better....Cell C just refuses to cancel a contract. They are getting paid over R1100. For data I cannot use..which can then be sold to someone else...Do not believe the answers Cell C write as they are totally false....