Cell C Technical

Good morning It is so frustrating to be Cell Customer because the company its not even speeding the process of resolving technical issues reported for my router and the company is enjoying the benefits of deducting money for the contract without customer enjoying the benefits. I have reported technical issues regarding my Cell C Router and I was given the following CASE NO : *** (was reported on the 20/04/2021). Called again to check the status and new CASE NO : *** was given on 29/04/2021 The issue is getting time to be resolved and continuous deduction are made into my bank accounts. It means that Cell C is enjoying their revenue collection without providing service to customer.