BL
Brian L
1 reviews | Active since Dec 2016
06 Aug 2025, 11:45
Cell C Tech assist clearly ***********
I've been trying to cancel (several efforts and a bunch of emails) my cell C-Tech assist subscription billed to my account monthly for more than a year now. Its a service I've never used and I keep getting billed R50 every month (that's a couple of thousand by now) and despite them confirming they addressing it I keep getting billed. I guess the only way to sort it out would be to cancel my contacts (5 of them) to sort it out!
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Replies (2)
Cell C's replyOfficial
06 Aug 2025, 11:54Dear Brian Langenegger,
Thank you for bringing this to our attention.
Please accept our sincere apologies for the ongoing frustration and inconvenience caused. We are truly sorry to hear that, despite your previous efforts and confirmations from our side, the C-Tech Assist subscription has continued to be billed to your account. We understand how disappointing this must be, especially for a service you have never used. Please be assured that we have escalated this matter as a priority to our support team. We will:
Thank you for your patience, and again, our sincerest apologies for the inconvenience caused.
Kind regards,
Cell C | MM
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Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
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Thank you for bringing this to our attention.
Please accept our sincere apologies for the ongoing frustration and inconvenience caused. We are truly sorry to hear that, despite your previous efforts and confirmations from our side, the C-Tech Assist subscription has continued to be billed to your account. We understand how disappointing this must be, especially for a service you have never used. Please be assured that we have escalated this matter as a priority to our support team. We will:
- Immediately investigate why the subscription was not cancelled when first requested.
- Ensure the service is cancelled with immediate effect.
- Review your billing history for the C-Tech Assist charges and assess for a possible refund or credit, where applicable.
Thank you for your patience, and again, our sincerest apologies for the inconvenience caused.
Kind regards,
Cell C | MM
🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Best regards,
Cell C's reply06 Aug 2025, 11:54
Official
Dear Brian Langenegger,
Thank you for bringing this to our attention.
Please accept our sincere apologies for the ongoing frustration and inconvenience caused. We are truly sorry to hear that, despite your previous efforts and confirmations from our side, the C-Tech Assist subscription has continued to be billed to your account. We understand how disappointing this must be, especially for a service you have never used. Please be assured that we have escalated this matter as a priority to our support team. We will:
Thank you for your patience, and again, our sincerest apologies for the inconvenience caused.
Kind regards,
Cell C | MM
🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Thank you for bringing this to our attention.
Please accept our sincere apologies for the ongoing frustration and inconvenience caused. We are truly sorry to hear that, despite your previous efforts and confirmations from our side, the C-Tech Assist subscription has continued to be billed to your account. We understand how disappointing this must be, especially for a service you have never used. Please be assured that we have escalated this matter as a priority to our support team. We will:
- Immediately investigate why the subscription was not cancelled when first requested.
- Ensure the service is cancelled with immediate effect.
- Review your billing history for the C-Tech Assist charges and assess for a possible refund or credit, where applicable.
Thank you for your patience, and again, our sincerest apologies for the inconvenience caused.
Kind regards,
Cell C | MM
🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Best regards,
Cell C's replyOfficial
08 Aug 2025, 16:43Dear Brian Langenegger,
Please receive feedback regarding your complaint about the Cell C Tech Assist service.
We understand that you have been trying unsuccessfully to cancel this service for the past 18 months despite multiple emails and calls. We have now contacted Cell C Tech Assist and spoke to Carmille, who confirmed that your service has been cancelled. The cancellation reference number is Y263503. An email confirmation has also been sent to you as well as to Support@techassist.
Thank you for your patience while this matter was resolved.
Kind regards,
Cell C | GM
Please receive feedback regarding your complaint about the Cell C Tech Assist service.
We understand that you have been trying unsuccessfully to cancel this service for the past 18 months despite multiple emails and calls. We have now contacted Cell C Tech Assist and spoke to Carmille, who confirmed that your service has been cancelled. The cancellation reference number is Y263503. An email confirmation has also been sent to you as well as to Support@techassist.
Thank you for your patience while this matter was resolved.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply08 Aug 2025, 16:43
Official
Dear Brian Langenegger,
Please receive feedback regarding your complaint about the Cell C Tech Assist service.
We understand that you have been trying unsuccessfully to cancel this service for the past 18 months despite multiple emails and calls. We have now contacted Cell C Tech Assist and spoke to Carmille, who confirmed that your service has been cancelled. The cancellation reference number is Y263503. An email confirmation has also been sent to you as well as to Support@techassist.
Thank you for your patience while this matter was resolved.
Kind regards,
Cell C | GM
Please receive feedback regarding your complaint about the Cell C Tech Assist service.
We understand that you have been trying unsuccessfully to cancel this service for the past 18 months despite multiple emails and calls. We have now contacted Cell C Tech Assist and spoke to Carmille, who confirmed that your service has been cancelled. The cancellation reference number is Y263503. An email confirmation has also been sent to you as well as to Support@techassist.
Thank you for your patience while this matter was resolved.
Kind regards,
Cell C | GM
Best regards,