RG
Rick G

1 reviews | Active since Dec 2020

31 Jul 2023, 14:24

Cell C Tax Invoice request

CellC what a joke !! Try get a tax Invoice out of these people, you stand more chance of willing the Lotto !! Every time I purchase Data I need a Tax Invoice. I purchase data on the Cell phone APP, request data invoice does not work. The customer care department cannot assist except to say mail customer care, who never get back to you. Request invoice on the web site does not work.

The only thing that seems to work is to complain here ! What a sad state of affairs !!

0
Replies (21)
Cell C
Cell C's reply31 Jul 2023, 14:33
Official
Dear Rick Graves,

Thank you for reaching out to us.

We apologize for the unpleasant experience and any inconvenience caused. Please confirm if the number in question is *** so that we can assist.

Regards
^GN

Best regards,

RG
Rick G's update31 Jul 2023, 14:40
Reviewer Update
*** Correct.
This is a data modem not a cell phone so will not accept calls.

Cell C
Cell C's reply31 Jul 2023, 14:43
Official
Dear Rick Graves,

Please confirm if our Team can reach you on the number *** to assist.

Regards
^GN


Best regards,

RG
Rick G's update31 Jul 2023, 14:44
Reviewer Update
Yes they can call me on that number ***
Cell C
Cell C's reply31 Jul 2023, 14:47
Official
Dear Rick Graves,

Please note that we have escalated your query to our Team and one of our consultants will make contact with you within 24-48 working hours. 

Regards
^GN

Best regards,

RG
Rick G's update31 Jul 2023, 14:49
Reviewer Update
contact with me within 24-48 working hours.
DO YOU KNOW HOW MANY TIMES I HAD BEEN TOLD THIS ?????????????
Cell C
Cell C's reply31 Jul 2023, 14:51
Official
Dear Rick Graves,

We can assure you that our Team will contact you.

Regards
^GN

Best regards,

RG
Rick G's update31 Jul 2023, 14:52
Reviewer Update
ALL I WANT IS MY TAX INVOICE !!
WHY DO I HAVE TO GO THROUGH THIS EVERY TIME ????????
Cell C
Cell C's reply31 Jul 2023, 14:59
Official
Dear Rick Graves,

You will be assisted with your Tax Invoice.

We apologize for the frustration caused.

Regards
^GN

Best regards,

RG
Rick G's update31 Jul 2023, 15:00
Reviewer Update
Where are you going to send it ?

Cell C
Cell C's reply31 Jul 2023, 15:02
Official
Dear Rick Graves,

We have *** as your email address.

Regards
^GN

Best regards,

RG
Rick G's update31 Jul 2023, 15:03
Reviewer Update
Correct
Cell C
Cell C's reply31 Jul 2023, 15:18
Official
Dear Rick Graves,

Our Team will be in touch.

Regards
^GN

Best regards,

RG
Rick G's update31 Jul 2023, 15:32
Reviewer Update
Sorry,,missed you call, please call again,
Cell C
Cell C's reply31 Jul 2023, 15:41
Official
Dear Rick Graves,

Noted, we will make another attempt.

Regards
^GN

Best regards,

RG
Rick G's update01 Aug 2023, 08:33
Reviewer Update
STILL WAITING FOR MY TAX INVOICE ???????????????????????????????????
Cell C
Cell C's reply01 Aug 2023, 08:49
Official
Dear Rick Graves,

Please note that ticket SD*** has been logged for request of the Tax Invoice, and the Tax Invoice will be forwarded to your email address as soon as it's available.

We have requested priority.

Regards
^GN

Best regards,

RG
Rick G's update01 Aug 2023, 08:59
Reviewer Update
Another week ?
Cell C
Cell C's reply01 Aug 2023, 09:19
Official
Dear Rick Graves,

Our Team is actively working on resolving your query as soon as possible.

Regards
^GN

Best regards,

RG
Rick G's update01 Aug 2023, 15:25
Reviewer Update
Tax Invoice just received-Thank you.

Looking forward to going through all this again next time I buy DATA.
Cell C
Cell C's reply01 Aug 2023, 15:29
Official
You're welcome. Thank you for the update. 

^NT

Best regards,