IB
Iona B
1 reviews | Active since Oct 2016
30 Sept 2019, 14:51
CELL C TAKING OFF DEBIT ORDER FOR A FACILITY I DONT HAVE AND NOT REFUNDING ME
IF I COULD RATE YOU - 5 STARS I WOULD. CELL C HAS STILL NOT SORTED OUT MY REFUND FROM 2ND SEPTEMBER, STILL NOT ATTENDED TO MY QUERY.
TODAY I GET AN EMAIL FROM CELL C SAYING THAT THEY HAVE SUCCESSFULLY DEBITED MY CARD. FOR FIBRE THAT IS NOT EVEN AVAILABLE IN MY AREA. THIS HAD BETTER GET SORTED OUT, CELL C HAVE DEDUCTED MONEY FROM MY BANK ACCOUNT, AND HAVE NOT EVEN SENT MY REFUND I DON’T HAVE FIBRE WITH CELL C
YOUR SYSTEM IS ABSOLUTELY SHOCKING – NOW YOU TAKE MORE MONEY FROM ME. THIS IS ABSOLUTELY SHOCKING, I AM DISGUSTED IN YOUR SERVICE AND NOW YOU *****ING MONEY FROM ME TOO
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
30 Sept 2019, 15:04Good afternoon Iona
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre Support department.
Do expect communication soon.
Regards
DA
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre Support department.
Do expect communication soon.
Regards
DA
Cell C's reply30 Sept 2019, 15:04
Official
Good afternoon Iona
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre Support department.
Do expect communication soon.
Regards
DA
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre Support department.
Do expect communication soon.
Regards
DA
IB
Iona B's updateReviewer Update
30 Sept 2019, 15:07THIS IS A PATHETIC AUTOMATED RESPONSE. CELL C PHONED ME ON 16 SEPTEMBER IN RESPONSE TO MY FIRST COMPLAINT. THAT HAS STILL NOT BEEN SORTED OUT AND REFUNDED, NOW YOU ARE DEDUCTING MORE MONEY FROM MY ACCOUNT. YOU CANNOT OFFER ME FIBRE, YOUR SALES CONSULTANT ANDILE MACKENSIE **** TO ME SAYING THERE WAS FIBRE IN MY AREA TOOK MY MONEY AND NOW YOU ARE TAKING MORE
IB
Iona B's update30 Sept 2019, 15:07
Reviewer Update
THIS IS A PATHETIC AUTOMATED RESPONSE. CELL C PHONED ME ON 16 SEPTEMBER IN RESPONSE TO MY FIRST COMPLAINT. THAT HAS STILL NOT BEEN SORTED OUT AND REFUNDED, NOW YOU ARE DEDUCTING MORE MONEY FROM MY ACCOUNT. YOU CANNOT OFFER ME FIBRE, YOUR SALES CONSULTANT ANDILE MACKENSIE **** TO ME SAYING THERE WAS FIBRE IN MY AREA TOOK MY MONEY AND NOW YOU ARE TAKING MORE
Cell C's replyOfficial
03 Oct 2019, 15:38A follow up has been sent to Mpho who has been assigned to your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Cell C's reply03 Oct 2019, 15:38
Official
A follow up has been sent to Mpho who has been assigned to your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA