Cell C taking my data and not giving it back

Firstly, there is be an option for no star at all. On Saturday, the 10th Feb 2024. Out of the blue when I was on a zoom call, I lost connection. Thinking that it must be a surge of low network coverage I restarted the device I use to connect my other devices, I did this over and over until I decided to check my data. to my surprise it was gone. When I called cell C, I was told by a consultant on the system it shows that the data has expired although she saw that the data was loaded on the 27th of Jan expiring on the 26th Feb. With no other help, I was told I can just wait for 24 to 48hrs for the issue to be sorted out. Until now this has not been sorted. I had to buy another data yesterday, the 11th so that I can have connection. I have been left inconvenienced without data and the people that should be helping are taking their time because It does not affect them.