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Dean A

1 reviews | Active since Jan 2021

10 Feb 2026, 07:03

Cell c taking money without my permission and not on the agreed date

Cell c taking money out of my account twice without my permission and not the date we agreed to,my account was debited the 31st of Jan and now the 10th of Feb,last we i got a sma saying they will debit the 10th i phoned in to ask what is this about as payment already went of the lady told me to ignore the sms debit is for end of feb yet this morning it was debited,i want that funds reversed today still because i paid and this was not the agreement or il report them to NCA.

0
Replies (8)
Cell C
Cell C's reply10 Feb 2026, 07:48
Official
Dear Dean A,

Thank you for reaching out to Cell C. We’re truly sorry for the inconvenience and understand how frustrating this situation must be. We’d like to look into this urgently and assist you. Kindly check your direct messages so we can review your account and work towards resolving this as quickly as possible. We really appreciate your patience.

Regards,
Cell C | LD
DA
Dean A's update10 Feb 2026, 10:47
Reviewer Update
Got a call but no one speaks
Cell C
Cell C's reply10 Feb 2026, 11:10
Official
Dear Dean A

We sincerely apologise for the inconvenience caused. Please be assured that our Support Team will contact you again shortly to assist with your query.

Cell C | CM
DA
Dean A's update10 Feb 2026, 18:30
Reviewer Update
And still no feedback on my funds,R1155 its not a R155,then the lady tells me if they dispute it there will be a R70 fee to be paid,lol y do i have to paid R70 if i never told them to take my money,and my account is not in arrears,i want my funds back by the end of this week,im closing my bank account there after and il go pay my contract in store cause this has been going on for a very long time,wont recommend anyone to take out a contract with them.
Cell C
Cell C's reply10 Feb 2026, 19:00
Official
Dear Dean A,

Thank you for getting in touch with us.

We sincerely apologize for the frustration and inconvenience you have experienced regarding your funds. We completely understand your concern and appreciate you bringing this to our attention.

As per our latest update, our support team attempted to contact you regarding this matter but were unable to reach you. Please be assured that we will follow up on your case and escalate it to ensure a proper review is conducted. Our goal is to resolve this issue as quickly as possible and provide clarity on the disputed amount.

We kindly ask for your patience while we work on this, and we will keep you updated on the progress.

Regards,
Cell C | MMa
DA
Dean A's update10 Feb 2026, 19:09
Reviewer Update
I got hold of them and i said about the R70 fee thats the feedback from your support team yet is still under investigation and my bank account is R1155 short and i have things to do with my cash so can u kindly give my money BACK.
DA
Dean A's update11 Feb 2026, 12:13
Reviewer Update
Good day,i am still waiting on a response and for my funds to be payed back,i have contacted the National Consumer Commission cause I've been having this problems very long now,like i said i expect my funds back before the end of this week and i expect a call back with results today!
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Cell C
Cell C's reply18 Feb 2026, 17:19
Official
Dear  Dean Arendse,

Thank you for your patience. We would like to update you that your query is still under investigation with our team. We are actively working on it and will provide you with feedback as soon as we have an update.

Thank you for bearing with us while we resolve this.

Case Status: Pending 

Kind regards,
Cell C | TM