Cell C taking customers for granted, I want to leave Cell C

Upon renewing my contract sometime in April 2018, I specifically instructed Cell C to place a limit on my minutes and data because I don't want any nasty expenses on my month end statement. I was promised that a limit had been set and that when minutes and data are depleted, they will not go over the set limit. However, I have reviewed my June statement and there is a SmartData Internet charge that is associated with over the limit charges.

I then called Cell C on Monday, 09 July 2018 and informed them of my above problem and was told they will refer to their back office to listen to my call of when I instructed them to set a limit on my account and they will soon get back to me in 48 hours. Till now, nobody has even bothered to get back to me. The case reference is ********** 619.

on 12 July I tweeted to Cell C to query with the above. Nobody has since responded to me.

This is blatant disregard for a customer with two contracts with Cell C. I really considering leaving this sorry network as I am totally fed up with their disregard for me.

My query has still not been resolved. If this is not attended to I will approach ICASA because my communication rights are being violated here. I will go public as well.