Cell C taking advantage

The worst network in SA It’s like none of the call center agents are trained And even though my problem can’t be escalated to management because they’re never there always on lunch whenever I call I still sit with the same problem And I’m Kay tired of explaining it I have all the documents but I’m just exhausted my job is having to manage and become a cell c customer service agent because I do all the work

It’s taken 6 months of being on the phone for nothing to be done even from the like of the social media guy who is useless aswell Why because it was supposed to be sorted out and he called to say it is but in actuality it isn’t

Now I’m unemployed due to Covid 19 and can’t afford to pay my account but I’m forced to pay my insurance that was supposed to be cancelled 6 months ago instead of food thanks C cell