JR
JOLENE R

1 reviews | Active since Jul 2015

01 Jul 2015, 13:15

CELL C TAKES MY MONEY BUT GIVE NO FEEDBACK

Since I took out a Cell C contract, I have experienced enormous problems. I have had problems with my Network coverage. My phone keeps on losing registration to the network.<br> <br> 1. My phone was sent in, I was for 2 weeks without a phone. All my data was deleted. No problem with my phone.<br> 2. I had to pay for a sim swop, which did not solve my problem either. <br> 3. Technicians came out in May 2015 to test the coverage. I have had no response since.<br> 4. My husband is with Vodacom, but he does not experience any problems at all. I had to buy a Vodacom Sim card to confirm that the problem is with Cell C, and not my phone.<br> <br> No matter what I do, no one seems to be willing to assist me in my problem. I am going to cancel my debit order, because they take my money every month, but can't assist me with my problem. I need the contract to be cancelled! What is the use of having a phone if there is an emergency and you cannot use it????

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Replies (1)
Cell C
Cell C's reply01 Jul 2015, 14:21
Official
Hello JOLENEVANROOYEN,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN