NM
Nicky M

1 reviews | Active since Sept 2016

01 Sept 2016, 15:19

Cell C takes money for no account held with them and cannot tell me whyC

<p>Last year December 2015 i calles Cell C asking for a settlement amount as i wanted to close all lines on my contract with them. i paid the full amounts and after 7 months of it being closed, they started to deduct money again from my bank account. i have called Cell C contract cancellations department about 3 or 4 times over the past 6 weeks and there is never a clear answer as to why the money keeps on being deductes. i have stated very clearly that i do NOT have any numbers, paperwork or even sim cards of Cell C and i have asked on a couple of occasions to speak to someone in a supervisory or management possition but to no avail. i want to be compensated for all my bank costs, the costs of the calls i have to make as i do not have a Cell C number to phone from when i phone the call centre, and i want the debits to stop. i have threatened with legal proceedings but it seems that when i say that the consultant goes 'blank'. i have tried to handle it Civilised and i have now lost my patience and the last call i made today i said that i hope that the call is being recorded as i swore at Cell C. i am utterly frustrated and extremely stressed out and i am losing more and more money and i try and recover it bu reversing the debit orders at my bank directly but they even try and deduct when there are no funds available and that costs me money as well that is why i say i demand compensation for all my worries, calls,bankfees and struggles. Please help.me!!! regards, Nicky Morelli (account name is still Nicolene De Wet-****en name)</p>

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Replies (3)
Cell C
Cell C's reply01 Sept 2016, 15:27
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply06 Sept 2016, 10:24
Official

Nelly confirmed that she has contacted you to acknowledge your complaint and will revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply06 Sept 2016, 11:24
Official

Nelly has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN