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christa C

1 reviews | Active since Sept 2016

06 Oct 2021, 10:55

Cell C Takes Customers money and don't want to refund

Good day - Cell C just take debit orders from the account and we trying now for how many weeks to get our money back. Every time is just they look in to it. Now they want bank statements to show money went off - it's Cell C System the system show's they took our money and now I need to sent bank statements. NO it's not working like that. for a account that is R300 a month the already took R882 and R952 and the askes us to pay R1000 in the account. So they sitting with R2834 and the account is only R300 a month. And I asked them how many times for a statement I want to see where the R1000 is that I paid in. Yes their system shows the R882 and the R952 went off - But the don't want to show me the R1000 - so where is my extra R1000 that I've paid in ???????????????????????

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Replies (4)
Cell C
Cell C's reply06 Oct 2021, 11:59
Official
HI Christa 

Thank you for contacting Cell C. 

Please provide us with your Cell C number or ID number so that we can access the account. 

Please provide it to us in your Private Replies. 

Regards
^MP 
Cell C
Cell C's reply06 Oct 2021, 13:50
Official
Our team will be in touch. 

^MP
cC
christa C's update07 Oct 2021, 18:04
Reviewer Update
I want to know who give Cell C permission to ducted debitorders from clients accounts that is not even the amount of the cell C contract ???? Now they want clients private bankstatements to see the debiet orders but they system show's is off R882 plus R952 - for and account that is R300 - Why must a client give bankstatements for Cell c To proof the money is off. if their system show's they took the money! The even tell it over the phone for you it's off from your account. I saw it with my own eyes on the Cell C system on Saturday when I was in the Cell C shop but they still don't want to refund as. I'm not going to sent private bankstatements that have nothing to do with cell C. There is no Popi Act in place or that me or my husband signed that they won't give out our private details so there is no way that private bankstatements is going to Cell C.
I still want to know who give Cell C permission just to ducted money and now we need to struggle to get it back.
cC
christa C's update17 Oct 2022, 17:18
Reviewer Update
No Attorneys contact us for Money ???????????????????? You sitting with our money. We don't owe you anything. SORT THIS OUT