VS
Vimont S

1 reviews | Active since Nov 2015

01 Nov 2015, 12:46

CELL C-take your money after you sign up-disgusted

I was rung up by Cell C sales division in August 2015 as my contract was reaching expulsion. I was offered a contract with 200 free minutes , 200 sms's and 1 gig of data which is almost a similar contract to my previous. As calls are recorded I repeatedly asked the sales rep to confirm the package. The phone was to be delivered as per her promise in a day or two....the phone arrived 3 weeks later after a catalogue of disgruntled calls from me .<br> <br> The fiasco has now heightened when my gigabyte data was droppped to 200mb. I called them on 06 October 2015 to get this reviewed and corrected as the voice recording is sufficient eveidence of what i agreed to. 25 Days later not even a courtesy call to say your request is being attended to depsite me calling and escalting the matter on more than 5 occassions. My servicesl was subsequently placed on hold as i had reached my limit as my data charges were eccentric to say the least.<br> <br> I am so disgusted with service and the level of intefgrity dispalyed by CELL C. watching their self righteous marketing campaigns and claims to being customer centric...trust me they are far it.<br> <br> My reference number with Cell C is ***

0
Replies (1)
Cell C
Cell C's reply02 Nov 2015, 08:44
Official
Hello Vimont,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN