1 reviews | Active since Dec 2016

14 Aug 2018, 09:59

Cell C take my money

I had R150 airtime on my phone on the 7 August, I bought another R300 and also recieved a supercharge bonus of 700.00 cellc to cellc sms 700.00 MB free and 700.00 cellc to cellc minutes. So I have R450 on my phone on the 7th. The following day was Womens Day the 8 of August. I phone 2 or 3 people talk no longer then 2 minutes. When I arrive at work on the 10th at 06.00 in the morning I had nothing left on my phone. No data no money nothing only cellc to cell c minutes and free smse. I phoned cell c and they told me that all that money go to updates on my phone. That is the first time in my life that I heard that R450 and all your data go for updates. My settings is not even set to do the updates automatic. But they told me some of the updates is automatic if you want it or not. Sorry but I do not have that kind of money to pay R450 for updates at once.

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Replies (5)
Cell C
Cell C's reply14 Aug 2018, 10:15
Official

Good morning Cornelia

We have requested one of our team members to look into this matter and assist. Airtime and data do not disappear as there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones, and faster networks mean data is used quicker etc.

Do expect communication.

Regards

Cell C | PN

's update14 Aug 2018, 13:25
Reviewer Update
I agree Airtime and data do not dissappear but R450 airtime and all my available data for upgrades in one day?
Cell C
Cell C's reply14 Aug 2018, 14:52
Official

Yes, even more than R450 of airtime can deplete in a day.

Lungile contacted you and provided feedback. She advised that your data and airtime depleted because of internet connectivity. She further advised that she can send you a validation report showing the IP addresses you visited.

Regards

Cell C | PN

's update14 Aug 2018, 14:57
Reviewer Update
Do not worry cause every one had another story, time to move on to a other network, cause according to you I used data in the morning at 1 while i am sleeping. She never send me the ip adresses I visit according to you
Cell C
Cell C's reply15 Aug 2018, 08:25
Official

She advised that she can send the validation report. We can ask her to send it as it is available.

Regards

Cell C | PN