Cell C suspends service 3 times without valid reasons!!!

Item: Cell C
Rating: 1
Author: Shawn L

Pathetic service!! Worst ever experienced!! My phone was suspended twice, upon enquiry Cell C consultants apologised for THEIR mistake and reconnect. Today phone was cut off for the third time! Again without valid reason. The Manager was unable to assist!!!!!! Who is not doing their job?? And the customer must face the inconvenience, embarrasment and frustration. Unacceptable!!

Helpful (0)

Replies (5)

Cell C's replyOfficial

23 Aug 2018, 12:44

Good afternoon Shawn

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will assist and ensure that this does not happen.

Regards

Cell C | PN

Cell C's reply23 Aug 2018, 12:44

Official

Good afternoon Shawn

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will assist and ensure that this does not happen.

Regards

Cell C | PN

Shawn L's updateReviewer Update

23 Aug 2018, 13:05

That is exactly what we were told on 3 different occasions during the last 2 weeks. But still the issue is not resolved!!! We run our business from the phones and this continues mistake made by Cell C affects our business negatively. Unacceptable!

Shawn L's update23 Aug 2018, 13:05

Reviewer Update

Cell C's replyOfficial

23 Aug 2018, 15:48

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Cell C's reply23 Aug 2018, 15:48

Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Shawn L's updateReviewer Update

24 Aug 2018, 15:37

The matter is still unresolved!!! Palesa has given reasons that are absurd and not true. Someone is not doing their job. How can 3 payments be visible to agents and then all of a sudden disappear? Then I get blamed for it?????? Impossible to understand!!!!!!

Shawn L's update24 Aug 2018, 15:37

Reviewer Update

Cell C's replyOfficial

27 Aug 2018, 13:21

Palesa confirmed that the account is in arrears as she checked on the system and when she was trying to explain the billing, you did not allow her to proceed.

Regards

Cell C | PN

Cell C's reply27 Aug 2018, 13:21

Official

Palesa confirmed that the account is in arrears as she checked on the system and when she was trying to explain the billing, you did not allow her to proceed.

Regards

Cell C | PN