TC
Thomas C

1 reviews | Active since Jul 2015

20 Oct 2015, 06:47

Cell C suspends my service unilaterally.

Last Wednesday I had to work from home. My ADSL failed and I had to use my phone's data to connect to my office. I got an SMS from Cell C later that my service was suspended due to excessive use. When I called Cell C I was told I had to pay R1300 for my service to be restored. I have been on a contract with them circa 2002. I renewed my wife's contract with them two weeks ago. I am going to port both our numbers to a different service provider and they can try to sue me. I want them to pick up the new phone and cancel the new contract. I need my phone for my work as I do after hours support for FNB.

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Replies (1)
Cell C
Cell C's reply20 Oct 2015, 07:50
Official
Hello tuserpe,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN