SD
Sumesh D
1 reviews | Active since Feb 2024
28 Feb 2024, 18:04
CELL C SUSPENDED LINE
Hi. My wife has been paying her Cell C account via EFT, details which Cell C customer Care had provided her. On Monday 26.02.2024 she had her line suspended even though payment was made on the 30. 01.2024. When she called Cell C to enquiry they say they didn't receive payment. She even received email from Cell C stating payment was received on they side. It has been back and forth with calls to Cell C with no assistance, Cell C has been instructing her to email all relevant documents to various Cell C departments and still no assistance. Now she has no access to calls. Can someone kindly assist her as now Cell C is stating she is on arrears when payment was made, proof of payment sent to relevant departments. She can not made call to customer service anymore with her line be suspended. Her name is Pravisha Dookie, her cell number is ***.
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Replies (5)0
Replies (5)SD
Sumesh D's updateReviewer Update
03 Mar 2024, 17:11I would take this opportunity on behalf my wife Mrs P Dookie to say a heartfull Thank you to consultant Dollee Naicker of Cell C branch at Phoenix Plaza for her assistance. What Cell C customer services where trying to assist for more a week this consultant took merely minutes to fix and advised my wife what to do going forward. Cell C customer service is pathic.
SD
Sumesh D's update03 Mar 2024, 17:11
Reviewer Update
I would take this opportunity on behalf my wife Mrs P Dookie to say a heartfull Thank you to consultant Dollee Naicker of Cell C branch at Phoenix Plaza for her assistance. What Cell C customer services where trying to assist for more a week this consultant took merely minutes to fix and advised my wife what to do going forward. Cell C customer service is pathic.
Cell C's replyOfficial
03 Mar 2024, 17:39Dear Sumesh Dookie
We are glad to hear that your matter has been attended to.
We will definitely share your compliment with management at the Phoenix Plaza branch.
Enjoy the rest of your evening.
Regards
Cell C | DA
We are glad to hear that your matter has been attended to.
We will definitely share your compliment with management at the Phoenix Plaza branch.
Enjoy the rest of your evening.
Regards
Cell C | DA
Cell C's reply03 Mar 2024, 17:39
Official
Dear Sumesh Dookie
We are glad to hear that your matter has been attended to.
We will definitely share your compliment with management at the Phoenix Plaza branch.
Enjoy the rest of your evening.
Regards
Cell C | DA
We are glad to hear that your matter has been attended to.
We will definitely share your compliment with management at the Phoenix Plaza branch.
Enjoy the rest of your evening.
Regards
Cell C | DA
SD
Sumesh D's updateReviewer Update
15 May 2024, 14:09Hi
My wife is experiencing issue with Cell C again. Every month payment is deposited into Cell C account, proof of payment is then emailed to Cell C's relevant department but Cell C is still going into her account which was closed in December 2023. Last month we provide our agent at Cell C Plaza branch a letter that stated account closed but Cell C is still trying to Debit her closed account and we are having to endure a R70 cost. This is ongoing with Cell C every month. Even today she received her bill which supposed to be R370 but according to the message she now owes them R 370 + R136. 50. When we called the customer care they told her that a R70 charge will be levied for the next 3 months. This is outrageous. Cell C does not know what they doing. Please assist...
My wife is experiencing issue with Cell C again. Every month payment is deposited into Cell C account, proof of payment is then emailed to Cell C's relevant department but Cell C is still going into her account which was closed in December 2023. Last month we provide our agent at Cell C Plaza branch a letter that stated account closed but Cell C is still trying to Debit her closed account and we are having to endure a R70 cost. This is ongoing with Cell C every month. Even today she received her bill which supposed to be R370 but according to the message she now owes them R 370 + R136. 50. When we called the customer care they told her that a R70 charge will be levied for the next 3 months. This is outrageous. Cell C does not know what they doing. Please assist...
SD
Sumesh D's update15 May 2024, 14:09
Reviewer Update
Hi
My wife is experiencing issue with Cell C again. Every month payment is deposited into Cell C account, proof of payment is then emailed to Cell C's relevant department but Cell C is still going into her account which was closed in December 2023. Last month we provide our agent at Cell C Plaza branch a letter that stated account closed but Cell C is still trying to Debit her closed account and we are having to endure a R70 cost. This is ongoing with Cell C every month. Even today she received her bill which supposed to be R370 but according to the message she now owes them R 370 + R136. 50. When we called the customer care they told her that a R70 charge will be levied for the next 3 months. This is outrageous. Cell C does not know what they doing. Please assist...
My wife is experiencing issue with Cell C again. Every month payment is deposited into Cell C account, proof of payment is then emailed to Cell C's relevant department but Cell C is still going into her account which was closed in December 2023. Last month we provide our agent at Cell C Plaza branch a letter that stated account closed but Cell C is still trying to Debit her closed account and we are having to endure a R70 cost. This is ongoing with Cell C every month. Even today she received her bill which supposed to be R370 but according to the message she now owes them R 370 + R136. 50. When we called the customer care they told her that a R70 charge will be levied for the next 3 months. This is outrageous. Cell C does not know what they doing. Please assist...
Cell C's replyOfficial
15 May 2024, 15:10Dear Sumesh Dookie
Thank you for getting back to us.
Please accept our sincerest apologies as we follow up on this matter.
Regards
Cell C | NT
Thank you for getting back to us.
Please accept our sincerest apologies as we follow up on this matter.
Regards
Cell C | NT
Cell C's reply15 May 2024, 15:10
Official
Dear Sumesh Dookie
Thank you for getting back to us.
Please accept our sincerest apologies as we follow up on this matter.
Regards
Cell C | NT
Thank you for getting back to us.
Please accept our sincerest apologies as we follow up on this matter.
Regards
Cell C | NT
SD
Sumesh D's updateReviewer Update
17 May 2024, 12:27Hi
Still awaiting feedback from Cell C as Cell C is continously sending messages everyday stating account is overdue, today's message states account now overdue. Please sort out as this is unacceptable as bill was paid timeously.
Thanks
Still awaiting feedback from Cell C as Cell C is continously sending messages everyday stating account is overdue, today's message states account now overdue. Please sort out as this is unacceptable as bill was paid timeously.
Thanks
SD
Sumesh D's update17 May 2024, 12:27
Reviewer Update
Hi
Still awaiting feedback from Cell C as Cell C is continously sending messages everyday stating account is overdue, today's message states account now overdue. Please sort out as this is unacceptable as bill was paid timeously.
Thanks
Still awaiting feedback from Cell C as Cell C is continously sending messages everyday stating account is overdue, today's message states account now overdue. Please sort out as this is unacceptable as bill was paid timeously.
Thanks