DH
Dalene H

1 reviews | Active since Dec 2014

18 Feb 2015, 20:50

Cell C suspend my account yet again after promises

Once again Cell C mess up!<br> <br> I signed an AOD with cell c and have made regular payments all was well until today out of the blue they suspend me again!!<br> <br> I phone the credit controller who is responsible for my account and he is off duty but says he will phone in and ensure that my line is re-connected and argues that it is on the system NOT to dis-connect me!!<br> <br> I am a woman alone at home with a child and burgled twice in one week and now I have NO PHONE to even call the police!! <br> <br> I phone cell C customer care and beg them to call the controller and they will see that I am not in default and please to reconnect me!! NO they cant I must call back at 7am when the controllers are at work.<br> <br> I signed and AOD I made payments BUT I AM the one being one sided by Cell C and NO ONE WILL HELP!!!!<br> <br> They promised me my line wouldn't be suspended and as long as the payment plan was abided by there would be no problems LOOK THERE ARE NOW PROBLEMS AGAIN!!!<br> <br> I AM SO SICK OF THIS WHEN IS SOMEONE GOING TO PAY ATTENTION AND GIVE THE CONSUMER THE RIGHTS THEY DESERVE I HAVE DONE WHAT THEY ASKED OF ME FOR HEAVEN SAKE!!!!<br> <br> I WANT ANSWERS AND I WANT MY LINES BACK!!

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Replies (1)
Cell C
Cell C's reply19 Feb 2015, 08:16
Official
Hello Dee horsman,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN