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muggschultz M

1 reviews | Active since Feb 2011

06 Jun 2017, 15:04

Cell C Support Should Be Rated The Worst in South Africa

<p>Its frightnening to think that to get any form of service from Cell C I have to go through Hello Peter everytime. Which means that the only people in Cell C doing their jobs are the ladies who answer these complaints. </p> <p>I have a very simple issue. I had 3 contracts, one was LTE which I cancelled because it did not work, I was told I can gladly replace it with another contract, now they cant help me. Their vetting team had me waiting in the the store at the woodmead offices for about 2 hours yesterday, I then followed up at the store in mall of africa later in the evening and actually spoke to someone from vetting on the phone when i was rather angry about the wait, he simply laughed at me and said go home and take a warm bath and relax and ill call you at 10am. its 3pm now not a word from the ****y little fella. </p> <p> </p> <p>Anyway this is not a cry for help, I would infact like to just cancell all my contracts and not deal with Cell C any longer. I would be open to suggestions in the comments below for a provider that has great service. </p> <p> </p> <p> </p>

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Replies (1)
Cell C
Cell C's reply06 Jun 2017, 15:13
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

Sincere apologies for the unsatisfactory service and inconvenience caused. We have requested one of out team members to contact you and assist. Hopefully we'll be able to restore your trust in Cell C.

Regards
Cell C | PN